Pullman Retention Specialist – DSO & GPS; Program Specialist

Pullman Retention Specialist – DSO & GPS (Program Specialist
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Job no:
Work type: Classified Full-Time
Location: Pullman
Categories: Classified

Department: SFCC Pullman Campus

Salary Range: $3,752 - $5,011

Starting salary for this position is: $3,752 (Monthly)
Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Applications will be accepted until 4:00 p.m. PST on 01/11/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

Under general supervision of the Pullman Assistant Dean, the Retention Specialist will support the Pullman administrator, Pullman Student Services staff, the Spokane Falls Community College Academic Advising department, the SFCC GPS team, and the Pullman ABE/HS+ Lead by scheduling student appointments, communicating with students, paperwork flow, data entry, and monitoring student progress with the Pullman Team to achieve student progression and success.

This position serves as a designated student officer for international students at Pullman, including advising on admissions, immigration, travel, insurance, I-20, and OPT, and is a generalist for Pullman students in a variety of academic pathways. This position assists prospective and current students and their advisors in the process of planning for a program of study designed to achieve the students’ academic goals and coordinates and supports program admissions as needed.

Responsible for the admission to the enrollment process, including managing, monitoring, and evaluating the new student funnel for the conversion of prospects at the Pullman Center. For retention, coordinates, monitors, and evaluates the progression of matriculated students with main office colleagues, the Pullman Faculty Advisor, and the Pullman Center Manager. Finally, this position is the primary coordinator for Pullman students’ completion and transfer exploration and services.

• Serve as Designated Student Officer (DSO) at SFCC Pullman.
• Monitor and support international student admission and progression, including class attendance, GPA, payments, I-20 validity, mental health and well‑being services, and transfer support.
• Coordinate access to and participation in relevant events at Spokane Colleges and WSU Pullman and organize activities for international students at Pullman Center.
• Serve as Guided Pathways Specialist at SFCC Pullman.
• Monitor Pullman student records for retention and progression, including completion of First Year Experience (FYE) 105, sub‑plan coding, and graduation application.
• Manage outreach efforts with the Pullman main office and the SFCC Academic Advising department in quarterly campaigns.
• Respond to student inquiries, informing students about certificates and degrees, entrance requirements, etc.
• Communicate with students via Zoom, email, or in person.
• Assist students, GPS colleagues, and academic advisors with registration, other processes associated with education planning, and completing any necessary paperwork and transactions.
• Serve as point‑person for students within their respective Pathway, refer students to services and resources on‑ and off‑campus as appropriate.
• Work with the student management system; monitor student progress, contact students, and assist them to complete transactions.
• Support the work of faculty advisors and counselors within the Pathway.

• Serve as CRM expert user…