CRM Administrator & Data Strategy Manager

** Online applications must be received before 11:59pm on:
** February 1, 2026

If a date is not listed above, review the Applicant Instructions below for more details.
** Available Title(s):
** 1527-NN ADMINPRO - Business Systems Analyst Senior
** Business

Title:

** CRM Administrator & Data Strategy Manager
** Employee Type:
** Admin. Professional
** Position Details:
***
* The Opportunity:

** The
** WSU Foundation
** builds on the enthusiasm, pride and loyalty of the Cougar family to grow philanthropic relationships, broaden the base of alumni and donor engagement, and responsibly manage assets to advance WSU’s mission, vision and goals.

The
** CRM
* *** Administrator & Data Strategy Manager
** for the
** WSU Foundation
** is a hands-on role that will directly administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement

CRM(Constituent Relationship Management) system, in partnership with the Director of Advancement Records and Data Strategy and unit

AVP. You will work closely with

WSUAdvancement (WSUFoundation & Alumni Association), as well as fundraising departments across theWSUSystem (6 campuses).In this role, you will collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide

CRMstrategic plans in support of University Advancement philanthropic initiatives. You will be accountable for working to maximize the effectiveness of theCRM, improve the advancement and donor experience, and assist in achieving cohesive department and unit goals across theWSUsystem.

You’ll lead discussions with key partners to identify areas of optimization in the CRM; develop solutions to address their business needs via mass imports of data; and create new custom fields, workflows, business rules, views, and dashboards. You’ll build test scripts, coordinate UAT processes, develop communication of the proposed changes, and be responsible for rolling out any enhancements. You’ll also be responsible for troubleshooting identified bugs, leading routine system upgrades, and working on large scale projects to optimize the CRM and data structure.

You will also have the opportunity to design and support integration of data across theWSUsystem, with a focus onWSU Advancement’s strategic plan. You will re-engineer theCRMcore strategies on an on-going basis to achieve specific, ambitious goals and to position

WSU Advancement for the next level of long-term success in continuing to transform processes, appropriately increase access, and strategically support the overall

WSUAdvancement  this position, you will lead the work of assigned cross-functional teams, provide change leadership that improves

CRMsystem practices and collaboration, promote

CRMbest practices, and may lead

CRMtrainings.
** Additional Information:
** This is a
** full-time** (100% FTE), permanent position. This position is
** overtime ineligible.***
* ** This position is located in Pullman WA, and may be eligible for a remote or hybrid schedule
** Monthly Salary:** $4,942.10 - $7,569.55 | Commensurate with experience and qualifications

In accordance with  the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For additional information, please review .
** Benefits:
** WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the  and .
*
* Required Qualifications:

*** Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired. A Master’s…