Concessions Manager

Description GENERAL PURPOSE

The Airport Manager oversees and manages the daily operations of airport restaurant and concession services, including food service operations and non‑edible retail items.

The Airport Manager oversees and manages the daily operations of airport restaurant and concession services, including food service operations and non‑edible retail items. This position ensures high levels of customer satisfaction, safety compliance, and operational efficiency while supporting airport standards and brand expectations in a fast‑paced travel environment. The Concessions Manager reports to the Executive Director who evaluates work quality, quantity and accuracy of tasks performed and services provided.

• Hires and trains restaurant and concession staff.
• Coaches and maintains a positive Brand Ambassador program for all concession operations.
• Organizes and oversees staff schedules to support fluctuating travel volumes.
• Conducts timely and constructive performance evaluations.
• Acts as administrative staff within the airport environment, collaborating with other areas of airport operations.
• Handles discipline and termination of employees in accordance with policy and airport procedures.

• Oversees restaurant operations and retail concession areas, including product display, service, and inventory of non‑edible items.
• Ensures food preparation and sales activities comply with health, safety, hygiene, and airport standards.
• Ensures customer satisfaction with all aspects of dining and retail experience.
• Handles customer complaints and resolves issues in a professional and courteous manner.
• Ensures compliance with alcoholic beverage regulations when applicable.
• Estimates food, beverage, and merchandise costs.
• Manages inventory and places orders for food, beverages, merchandise and supplies.
• Conducts daily inspections of restaurant and concession areas to ensure compliance with safety, security and cleanliness standards.
• Evaluates equipment, fixtures, and displays for maintenance needs and schedules service.
• Collaborates with chefs and vendors to support menu planning and merchandise offerings.
• Maintains sales records, cash receipts and inventory tracking.
• Prepares and submits reports and documentation as requested by regional or airport management.
• Performs other duties as assigned.

(Applicants should describe their previous experience and training for each of the following selection factors. These factors will be the basis for selecting the most qualified applicants to be interviewed. Candidates selected for employment must satisfactorily demonstrate possession of these factors during a prescribed probationary period, and afterwards, for continued employment.)

• Interpersonal and customer service skills.
• Food safety requirements and retail best practices.
• Microsoft Office Suite or related software.

• Provide strong leadership and supervisory skills.
• Manage both edible and non‑edible product operations effectively.
• Create a welcoming atmosphere for travelers and staff.
• Provide strong organizational and time‑management skills.
• Establish and maintain effective working relationships with airport personnel, government officials, tenants and the general public.

(Persons applying for a position of this class should have any combination of the following experience and training.)

A High school diploma or equivalent is required. Previous restaurant or concessions experience required; management experience preferred. Must be able to pass a TSA background check.

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing this job, the employee needs the ability to move quickly throughout the restaurant and concessions areas. They employee must be able to lift 25 pounds and have the ability to stand, walk and remain active for extended periods of time.…