Subscription Manager

Job Title:

Subscription Manager
Department:
Finance Department

Reports to:

Accounting Manager

Location:

Pullman, WA

Compensation Details: $68,000 - $90,000 (DOE)

Junior Level: $68,000 - $80,000

Senior Level: $85,000 - $90,000 (5+ years of experience)

Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.

Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to- / end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation.

Trusted by partners like Mondelez, Pepsi Co, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.

• Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce.
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations.
• Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into Net Suite.
• Maintain documentation of subscription configurations, pricing logic, and exception handling.
• Partner with Sales to coordinate renewal cycles and surface concerns early.
• Manage sales tax accuracy across the various states we operate in.

• Monitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy.
• Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues.
• Track recovery rates and elevate persistent failures or chronic issues to Finance leadership.

• Perform monthly reconciliation between Stripe transaction activity and Net Suite revenue and AR balances.
• Investigate and resolve discrepancies between Stripe and Net Suite; document root causes and corrective actions.
• Maintain integration health between Salesforce, Stripe, and Net Suite; flag automation breaks or sync issues to Finance and IT.
• Reconcile deferred revenue between Stripe and Net Suite.
• Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book.

• Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements.
• Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations.
• Identify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate.
• Develop and maintain SOPs for subscription operations to support process consistency and onboarding.

• Associate degree in Finance, Accounting, Business, or a related field.
• 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role.
• Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas).
• Strong attention to detail, accuracy, and documentation discipline.
• Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
• Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the…