Client Experience Specialist – Sales & Marketing

Client Experience Specialist – Sales & Marketing

Location: Pullman, WA

Department: Sales & Marketing

At Cherie Amour, we believe confidence is contagious - and it starts with the experience we create for every client. We're looking for a Client Experience Specialist to join our Sales & Marketing team: someone who loves connecting with people, thrives on the phone, and knows how to turn excitement and curiosity into confident "yeses."

This is a high-energy, relationship-driven sales role - perfect for someone who enjoys meaningful conversations, can think on their feet, and is motivated by commission, growth, and genuine connection.

• Lead outbound and inbound calls with potential clients, converting inquiries into booked sessions while confidently addressing questions and overcoming objections.
• Nurture client relationships to maintain excitement, confidence, and readiness, setting the stage for a seamless booking and sales experience.
• Lead high-impact virtual Image Reveal sessions, guiding clients to select and invest in custom collections tailored to their vision.
• Exceed sales goals by leveraging deep product knowledge and consultative techniques to turn inquiries into loyal clients.
• Respond to client questions via email, text, and phone with professionalism, warmth, and accuracy.
• Maintain detailed client records, follow up consistently, and stay on top of leads in our CRM.
• Partner with Marketing, Events, and Retention teams to optimize the client journey and increase bookings and sales opportunities.

You'll Love This Role If You Are...

• Confident, outgoing, and energized by connecting with people over the phone.
• Sales-driven and motivated by results, bonuses, and opportunities for growth.
• Relationship-focused - you know that great sales come from trust and empathy, not pressure.
• Organized, proactive, and able to thrive in a fast-paced, evolving environment.
• Passionate about creating experiences that make clients feel seen, empowered, and excited.
• A collaborative team player who values open communication and celebrates wins with others.

Experience & Requirements

• 1+ years experience in sales, account management, customer service, or virtual client relation s (phone-based experience strongly preferred).
• Excellent written and verbal communication skills - confident, clear, and friendly phone presence is a must.
• Ability to meet and exceed performance goals.
• Tech-savvy and comfortable learning CRM, scheduling, and virtual meeting systems.
• Self-motivated, with strong organization and follow-up skills.

Compensation & Benefits

• Base hourly pay + commission + bonus opportunities
• Competitive benefits package including medical, dental, vision, life, LTD, 401(k), and paid vacation/sick leave
• Paid training and ongoing sales development
• Opportunities for advancement in a fast-growing, women-led company

About Cherie Amour

We are a team of women who believe in empowerment through experience. Our clients come to us for more than beautiful images - they come to rediscover confidence, self-love, and strength.

If you're ready to use your sales skills to change lives (and crush goals while you're at it), we'd love to meet you.

To Apply: Send your resume and a short introduction about why this role excites you. One of our Hiring Managers will reach out soon!