Client Experience Specialist – Sales & Marketing

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Location:

Pullman, WA

Department:
Sales & Marketing

At Cherie Amour, we believe confidence is contagious - and it starts with the experience we create for every client. We're looking for a Client Experience Specialist to join our Sales & Marketing team: someone who loves connecting with people, thrives on the phone, and knows how to turn excitement and curiosity into confident "yeses".

This is a high-energy, relationship-driven sales role - perfect for someone who enjoys meaningful conversations, can think on their feet, and is motivated by commission, growth, and genuine connection.

• Lead outbound and inbound calls with potential clients, converting inquiries into booked sessions while confidently addressing questions and overcoming objections.
• Nurture client relationships to maintain excitement, confidence, and readiness, setting the stage for a seamless booking and sales experience.
• Lead high-impact virtual Image Reveal sessions, guiding clients to select and invest in custom collections tailored to their vision.
• Exceed sales goals by leveraging deep product knowledge and consultative techniques to turn inquiries into loyal clients.
• Respond to client questions via email, text, and phone with professionalism, warmth, and accuracy.
• Maintain detailed client records, follow up consistently, and stay on top of leads in our CRM.
• Partner with Marketing, Events, and Retention teams to optimize the client journey and increase bookings and sales opportunities.

• Confident, outgoing, and energized by connecting with people over the phone.
• Sales-driven and motivated by results, bonuses, and opportunities for growth.
• Relationship-focused – you know that great sales come from trust and empathy, not pressure.
• Organized, proactive, and able to thrive in a fast-paced, evolving environment.
• Passionate about creating experiences that make clients feel seen, empowered, and excited.
• A collaborative team player who values open communication and celebrates wins with others.

• 1+ years experience in sales, account management, customer service, or virtual client relations (phone-based experience strongly preferred).
• Excellent written and verbal communication skills – confident, clear, and friendly phone presence is a must.
• Ability to meet and exceed performance goals.
• Tech-savvy and comfortable learning CRM, scheduling, and virtual meeting systems.
• Self-motivated, with strong organization and follow-up skills.

• Base hourly pay + commission + bonus opportunities.
• Competitive benefits package including medical, dental, vision, life, LTD, 401(k), and paid vacation/sick leave.
• Paid training and ongoing sales development.
• Opportunities for advancement in a fast‑growing, women‑led company.

We are a team of women who believe in empowerment through experience. Our clients come to us for more than beautiful images – they come to rediscover confidence, self-love, and strength.

Send your resume and a short introduction about why this role excites you. One of our Hiring Managers will reach out soon!