TXIX Case Manager - SAILS

We're pleased to announce an opportunity for the position of TXIX Case Manager
, within the Senior and Independent Living Services department.

Provides federally regulated Medicaid case management services under Title XIX programs in compliance with federal Medicaid rules, Washington Administrative Code (WAC), and agency policy. Responsible for conducting comprehensive CARE assessments, authorizing long-term care services, issuing Planned Action Notices (PANs), and ensuring regulatory compliance. Responsible for assessment of client needs, development and monitoring of service plans, makes appropriate referrals and serves as a customer advocate with other service providers.

Assists with department day-to-day operations as delegated, including reports, outreach, community events, support groups, and more. Requires knowledge of related community resources and the laws and regulations specific to the area of service.

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• 12 paid holidays per year

General Responsibilities (Essential Functions):

• Complete the initial interviews with clients and their families to assess the customer's eligibility for services.
• Gather relevant and useful data from the client, family, other agencies, to formulate a psychosocial assessment of the client and his or her family.
• Assemble and guide group discussions and decision‑making sessions among relevant professionals and program representatives, clients and their families, and significant others to formulate goals and design an integrated intervention plan.
• Monitor adherence to the plan and manage the flow of accurate information within the action system to maintain a goal orientation and coordination momentum.
• Provide "follow‑along" to the client and his or her family to speed up identification of unexpected problems in service delivery and to serve as a general troubleshooter on behalf of the client.
• Provide support and information to help the client and his or her family in situations of crisis and conflict with service providers.
• Provide ongoing emotional support to the client and his or her family so they can cope better with problems and utilize professional and complex services.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (general responsibilities).

Requirements

Knowledge, Skills, & Abilities

• Ability to access and egress non-ADA facilities and homes.
• Knowledge of computer applications including Microsoft One Drive, Outlook, Excel, & Adobe.
• Knowledge of the dynamics of aging, grief and death.
• Knowledge of crisis intervention and counseling principles and practices.
• Ability to prepare reports, correspondence and documentation.
• Ability to comprehend complex documents and concepts.
• Ability and willingness to maintain customer confidentiality.
• Ability to understand and apply federal, state and local policies, procedures and regulations applicable to the area of assignment.
• Capable of analyzing and evaluating client needs and development and implementation of corrective action(s) to resolve issues.
• Ability to communicate effectively, both orally and in writing, including public presentations.
• Ability to establish and maintain effective working relationships with agency staff, gatekeepers, and general public.
• Ability to analyze complicated situations efficiently and effectively.

Required Education or

Experience:

Per Washington State Aging & Long-Term Support…