IIM Delivery Manager

You want to lead complex delivery engagements at the heart of enterprise digital transformation — with real delivery authority and direct business impact? Join ELCA’s IIM Business Line as Delivery Manager and take ownership of execution, quality, and growth across our client engagements.

The IIM Business Line at ELCA delivers end-to-end solutions across the full information lifecycle, frequently combining multiple domains within a single engagement:

• Input Management / IDP – multichannel capture, OCR/AI extraction, downstream integration.
• Document Management – DMS/ECM, legal archiving, digital preservation, compliance.
• Output Management / CCM – document composition, personalisation, multichannel distribution.
• Enterprise BPM – workflow, case management, and cross-system process orchestration.

• Personally lead large and complex projects as Project Manager, with full delivery accountability.
• Provide senior oversight and coaching to Project Managers on smaller engagements, ensuring quality and control.
• Drive large offers (RFPs, pre‑sales) and contribute to the conversion of strategic opportunities.
• Collaborate closely with Client Partners and Sales to structure credible delivery approaches.
• Develop, coach, and grow Project Managers and consultants within the BL.
• Contribute to value propositions and delivery maturity across the IIM Business Line.

• 8–12+ years in IT services or consulting, with a strong track record in delivery management.
• Proven experience managing complex projects and sensitive client situations.
• Coaching and people development capabilities.
• Familiarity with IIM/ECM solutions (Input, Document, Output Management, BPM).
• Strong credibility with clients and internal stakeholders at all levels.
• Good grasp of financial and commercial dynamics of consulting engagements.
• University degree or equivalent professional experience.

• A high-authority delivery role with direct impact on BL quality and growth.
• A collaborative, expert-driven culture where leadership is built on credibility.
• Complex and varied projects at the core of enterprise information transformation.
• A clear career path toward strategic roles:
  Head of BL, Client Partner, or Leadership.
• A solid Swiss ecosystem with engaged, expert teams.

• Senior delivery management
• Complex project leadership
• Coaching & people development
• Pre‑sales & offers
• IIM/ECM expertise
• Client leadership
• Financial accountability