Sr CX Training Professional

Education Required:

Minimum:
Bachelor's Degree in Technical/Engineering (on process automation), Cybersecurity, Information Technology, or a related field.
Technical Skills & Knowledge

Required:

Experience:

9 to 15 years in a technical field.
Demonstrated project commissioning skills or field services experience.
In-depth knowledge of IT and related network technologies.

Key Responsibilities:

Design and Develop Training Programs:
Create course materials, presentations, and hands-on labs.
Provide Solutions to Training Requests:
Assist in proposal production and provide solutions based on customer needs.
Conduct Training Sessions:
Deliver training in various formats—in-person workshops, virtual classrooms, and e-learning courses.
Assess Training Needs:
Identify the training needs of employees and customers, and customize programs accordingly.
Evaluate Training Effectiveness:
Measure the effectiveness of training programs through feedback, assessments, and performance metrics.
Stay Updated:
Continuously research and stay current on cybersecurity trends, threats, and best practices to ensure the training content remains relevant.
Behavioral Competencies

Required:

High-level communication skills (both verbal and written), with the ability to convey complex technical concepts to a non-technical audience.
Customer-focused mindset, with a demonstrated ability to use Voice of the Customer approach.
Strong personal integrity, self-motivation, and results orientation.
Must be a team player and collaborate effectively within the Honeywell Academy organization.
Language Requirements:
Fluent in English.
Principal Networks & Contact Links:  Internal:
Honeywell HPS employees participating in technical training.
Training Coordinators, Pole Training Manager, Peer Instructors, Expert Instructors, Senior Instructors.
Local Sales, LSS, PAS organizations.
Training Development Engineers (DE).
External:
Honeywell HPS customers participating in technical training.
Suppliers.
Geographic Scope & Travel Requirements:

Location:

Based in Pune.
Travel: 30% or more of the time (within APAC and EMEA regions).
Key Performance Measures:
Minimum 120 course days per year.
Billability:
Minimum 80%.
Student Feedback:
Greater than 85% satisfaction.