Senior Manager - University Operations

Role:
We re looking for a Senior Manager to drive university-level operations and stakeholder success across our partner campuses. This role is critical to ensuring high-quality execution of our academic programs by owning relationships across university departments including academic leadership, faculty, admin, and senior management.
You'll serve as the primary face of Newton School within the university ecosystem, and lead end-to-end coordination to ensure that everything from academic delivery to student experience runs like clockwork. The role demands maturity, high ownership, excellent communication, and the ability to navigate ambiguity with strong relationship skills.

Key Responsibilities:

Stakeholder Ownership:
Build, own, and manage day-to-day working relationships across university stakeholders including the Dean, academic coordinators, department heads, faculty, and admin teams. Be seen as the single point of contact for all cross-functional alignment.
Cross-Department Coordination:
Ensure timely and effective coordination across multiple university departments to deliver on key academic and operational outcomes such as scheduling, exams, grading, student records, and feedback cycles.
Program Delivery Oversight:
Monitor the smooth execution of academic and non-academic processes on campus ensuring classes, labs, assessments, and events happen as per plan. Resolve breakdowns quickly and efficiently.
Escalation Management:
Act as the first point of escalation for both university stakeholders and internal teams. Use judgment and empathy to navigate conflicts and ensure resolution within agreed timelines.
Data and Documentation:
Own the accuracy and timeliness of all academic documentation, including student records, performance reports, attendance, and intervention tracking.
Team Management:
Manage and mentor a small team of campus associates or coordinators (as applicable), ensuring accountability, clarity, and performance.
Continuous Improvement:
Identify inefficiencies or roadblocks in campus execution and drive solutions whether through process redesign, training, or smarter tools.
Who You Are:
3-6 years of relevant work experience in stakeholder management, program operations, higher education, or customer success roles.
Experience working with or within universities/colleges is strongly preferred.
Strong interpersonal and relationship-building skills; able to navigate complex stakeholder dynamics with maturity and professionalism.
Excellent verbal and written communication.
Highly proactive, reliable, and outcomes-oriented.
Prior experience leading or mentoring a team is a strong advantage.