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Job Description & How to Apply Below
POSITION DESCRIPTIO N
JOB TITL E:
Instructional Desig ner
DEPARTME NT:
Quality & Training / Learning & Development
REPORTS TO:
Lead – Instructional Design / Training Manager
PRINCIPLE PURPOSE OF THE JOB
To design, develop, and optimize high-quality learning solutions (including AI-augmented and digital learning experiences) that enable employees to perform effectively and comply with organizational standards and business goals. The ideal candidate will combine instructional design expertise with familiarity with AI-enhanced learning tools and digital content development. The role demands strong communication, creativity, a strong aptitude for working with digital learning tools, and a passion for continuous le arning.
JOB ROLES & RESPONSIBILITY
Conduct training needs analysis (TNA), collaborate with SMEs, and define learning requirement
Design and develop training programs and learning assets including e-learning modules, video tutorials, AI-integrated learning paths, interactive content, manuals, job-aids, microlearning, blended learning solution
Build detailed instructional design plans: learning objectives, course flow, assessments, scenarios, learning paths, and evaluation mechanism
Use modern tools/technologies for content creation, e.g. eLearning authoring tools, AI-enabled course creation tools, and multimedia tools
Develop assessments (quizzes, simulations, case studies), feedback mechanisms, and evaluation tools to measure learning effectiveness, retention, and performance
Continuously update and iterate existing training materials based on feedback, analytics, business changes, best practices, and new technologies.
Work with trainers, quality teams, operations, and stakeholders to tailor training to diverse learner groups and roles
Collect and analyze training performance data, learner feedback, engagement metrics, and use them to drive improvement
Manage content lifecycle storyboarding, design, review, QA, version control, and deployment on LMS or learning platforms
Support onboarding new employees and ongoing upskilling for existing staff providing digital courses, job aids, and refresher
Establish and monitor learning KPIs, completion rates, assessment scores, engagement rates, retention, and business impact
Partner with LMS administrators / IT / digital-learning teams to ensure seamless delivery, tracking, and reporting
Facilitate 'train-the-trainer' sessions, orientation sessions for new modules, and support trainers or SMEs in delivering content
Stay current with learning industry trends including AI-powered learning, microlearning, mobile learning, digital pedagogy and incorporate relevant innovations
Support cross-functional or special projects related to digital transformation, e-learning roll-out, microlearning initiatives, or AI-enabled learning interventions
ATTRIBUTES AND BEHAVIOURS
Excellent communication, writing, and interpersonal skills; ability to simplify complex concepts
Strong presentation and visualization skills; ability to craft engaging learning experience
Solid project management skills; ability to prioritize and handle multiple parallel projects
Advanced knowledge of instructional design theories (ADDIE, Bloom's Taxonomy, Kirkpatr ick Model).Analytical mindset comfortable interpreting learner data and making data-driven decision
High proficiency in MS Office and digital learning tools
Ability to build strong partnerships with SMEs, trainers, and business stakeholder
Creative, proactive, solution-oriented approach to problem solving
Strong understanding of adult learning principles, behavioral design, and various instructional modalities
Exhibits behaviors consistent with Cotiviti values
RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENT
Bachelor's degree in education, Instructional Design, Communication, Healthcare, HR, or any related field
Minimum 4+ years of experience in instruct ional design, content development, or e-learning development
Experience in US healthcare (preferred but can be adapted based on hi ring needs).Expertise in creating structured, engaging, measurable instructional content
Experience working with SMEs, QA teams, and training operations
Certificati ons such as Instructional Design, Train the Trainer (TTT), Learning & Development, or equivalent are preferred.
Expe rience with coding audit workflows or healthcare d ocumentation (optional based on hi ring needs).
SKILLS & COMPETENCIES
Deep knowledge of instructional design methodologies and adult learning theorie s, including ADDIE, SAM, Bloom's Taxonomy, and eval uation models
Ability to navigate Learning Management Systems (LMS) and digital learning platforms effectively
Proficiency in course development and eLearning authoring t ools such as Articulate Storyline, Rise 360, Adobe Captivate, Ca mtasia, Vyond,
Strong capability to create high-quality storyboards, scripts, visual layouts, and interact iv e assessments.
Creativity and skill in designing engaging multimedia content…
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