Senior Manager, Site Reliability & Operations

This job is with Finastra, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
About the Role
We are seeking an experienced  manager with strong Site Reliability Engineering (SRE) and Dev Ops expertise  to lead one of our  Platform Engineering  teams. The ideal candidate combines hands-on technical knowledge with leadership experience, driving operational excellence, reliability, and automation across customer environments on the cloud.
This role is critical in ensuring our environments are stable, secure, and scalable. You will manage and mentor a team of SREs/Dev Ops engineers, while collaborating closely with R&D, Dev Ops, and GS teams to improve system reliability, performance, and operational processes.
Responsibilities
Team Leadership & Management
Lead, mentor, and develop a team of SRE and Dev Ops engineers.

Define team objectives, responsibilities, and career growth plans.

Ensure smooth collaboration between Dev Ops, R&D, and GS. .

Participate in recruitment and onboarding for the SRE/Dev Ops organization.

Environment & Deployment Ownership
Oversee management of product environments on Azure Cloud.

Supervise release deployments, upgrades, hotfixes, and environment provisioning.

Ensure high reliability and availability through proactive monitoring and automation.

Drive environment consistency and compliance across multiple customers.

Reliability, Monitoring & Incident Management
Guide the setup and maintenance of observability stacks (metrics, logging, tracing).

Lead incident management: triage, mitigation, root cause analysis, and follow-up actions.

Establish SLOs, SLIs, and error budgets in collaboration with R&D and Dev Ops.

Improve MTTR and MTTD through process optimization and automation.

Automation, Performance & Security
Champion automation of operational tasks and processes using IaC (Terraform, Ansible, Helm, etc.) and pipelines.

Oversee performance monitoring, capacity planning, and environment optimization.

Ensure security best practices, vulnerability remediation, and access controls are enforced.

Cross-Team Collaboration
Act as a liaison between Dev Ops, R&D, and GS to deliver reliable experiences.

Promote knowledge sharing, documentation, and best practices within and across teams.

Requirements
Technical Experience
5+ years of hands-on Dev Ops/SRE experience.

Strong experience with Kubernetes, Docker, and container orchestration.

Expertise with CI/CD pipelines (Jenkins, Azure Pipelines, Git Hub Actions, etc.).

Experience with cloud platforms (Azure required; GCP/AWS a plus).

Proficiency in scripting (Python, Bash, etc.) and IaC tools (Terraform, Ansible, Helm).

Experience with monitoring tools (Prometheus, Grafana, etc.) and distributed systems.

Managerial Experience
Minimum 3 years of managing SRE/Dev Ops or engineering teams.

Experience mentoring engineers and driving operational excellence.

Ability to define team processes, KPIs, and standards.

Soft Skills
Strong ownership and accountability mindset.

Excellent communication and collaboration skills.

Ability to work effectively under pressure during incidents.

Passion for continuous improvement and innovation.

Why Join Us?
Lead a critical engineering team shaping reliability and operational standards.

Directly impact customer satisfaction and SaaS platform stability.

Work with modern, complex technologies across multiple cloud infrastructures.

Grow and mentor a team while driving organizational excellence.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

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