Workday Delivery Excellence Junior Analyst

This job is with Hitachi Digital Services, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next.

We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Delivery Excellence Analyst (Junior)

Role Overview
The Delivery Excellence Analyst supports the delivery function by assisting in driving process efficiency, governance, and quality across projects, enhancements, and programs. This entry-level role focuses on tracking delivery metrics, facilitating reviews, standardizing documentation, and helping to maintain adherence to delivery frameworks and best practices. The role offers a foundation in delivery governance with exposure to Workday tenant management and project pipeline tracking.

Key Responsibilities
Governance & Reporting

• Assist in weekly/monthly delivery governance reviews, including tracking tenant utilization and project progress.

• Track and report KPIs such as effort and schedule variance, quality metrics, and customer satisfaction under guidance.

• Support review of effort estimations for Workday implementation projects.

• Prepare dashboards and summary reports using Excel, Power BI, or ADO.
Process Improvement

• Collaborate with teams to identify gaps in delivery processes and tenant management.

• Assist in implementing and maintaining delivery frameworks and templates such as Fit-Gap Analysis, Risk Registers, and Timelines.

• Support quality audits, retrospectives, and lessons-learned activities.
Documentation & Standardization

• Maintain repositories of project documentation, reusable templates, and standard documents related to Workday implementation projects.

• Help standardize reporting and ensure document version control.

• Support capturing PMO/TPM data including project timelines and resource alignments.
Stakeholder Management & Collaboration

• Work closely with delivery leads, PMO, QE, and vendors to monitor delivery quality and governance compliance.

• Facilitate communication among project teams, delivery leadership, and cross-functional stakeholders.

• Support coordination of tenant management forums and align tenant refresh planning with projects.
Analytics & Insights

• Analyze delivery data trends to generate insights for leadership reviews.

• Support benchmarking and business cases for delivery transformation initiatives.

• Assist in monitoring operational metrics such as resource utilization and vendor performance.
Required

Skills & Qualifications

• MBA graduate with 0-2 years' experience in delivery, operations, or related roles; internships or projects related to delivery excellence are a plus.

• Basic understanding of project management methodologies (Agile, Waterfall) and delivery concepts.

• Proficiency with MS Excel, PowerPoint; familiar with Power BI, Smart Sheet, ADO or similar tools.

• Strong analytical and problem-solving skills with keen attention to detail.

• Good communication skills and ability to work in team environments.

• Proactive attitude with willingness to learn and take ownership of deliverables.
Preferred

• Exposure to Workday environments or SaaS delivery models.

• Basic knowledge of process improvement frameworks (Lean, Six Sigma).

About us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their…