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Job Description & How to Apply Below
Location:
Pune
Experience:
5–8 Years
Claidroid Technologies is looking for an experienced Service Now Business Analyst – HAM to join a high-impact enterprise program
About Claidroid Technologies
Claidroid Technologies is a digital transformation and technology services partner with presence across India, Europe, the USA, and Australia. We work with global enterprises across multiple industries, building robust, scalable, and future-ready platforms using modern architectures and best engineering practices.
Role Overview
In this role, you will act as the key liaison between business stakeholders and technical teams, owning requirement discovery, process mapping, documentation, and delivery alignment for the Service Now Hardware Asset Management (HAM) module.
You will work closely with Service Now consultants, process owners, and cross-functional teams to ensure successful project outcomes — from requirements through go-live.
Key Responsibilities
Asset Management
- Oversee the lifecycle of hardware assets from procurement to disposal
- Maintain accurate and up-to-date records of hardware assets in Service Now HAM
- Develop and implement asset management policies, standards, and procedures
Business Analysis
- Collaborate with stakeholders to gather requirements and understand business needs
- Analyse current asset management processes and identify improvement opportunities
- Design and document business processes and workflows for HAM
Service Now Configuration Support
- Support configuration and customization of the Service Now HAM module
- Build and maintain reports, dashboards, and analytics for hardware assets
- Ensure data integrity and compliance within the Service Now platform
Project & Stakeholder Management
- Coordinate HAM initiatives from initiation to completion
- Manage dependencies, risks, and delivery timelines
- Communicate progress updates to stakeholders
Training & Support
- Provide training and support to end users on HAM processes and tools
- Develop user guides, training materials, and documentation
- Troubleshoot and resolve issues related to HAM in Service Now
Required Skills & Experience
- 3–6 years of experience as a Business Analyst on the Service Now platform
- Experience with HAM; exposure to SAM, CMDB, Employee Portal, Flow Designer preferred
- Strong understanding of ITAM and ITIL disciplines (Incident, Problem, Change, CMDB)
- Strong knowledge of Agile, Scrum, SDLC, and ITIL processes
- Excellent written and verbal communication skills
- Strong documentation skills (requirements, use cases, acceptance criteria)
- Ability to multitask and work effectively under strict deadlines
Good to Have
- Service Now CSA certification
- CIS-HAM certification (preferred)
- Exposure to cloud technologies
- Training experience
- German language (optional)
Why Join Claidroid Technologies
- Work on modern enterprise platforms with real-world scale
- High ownership and strong technical impact
- Growth-oriented and collaborative engineering culture
- Opportunity to work with global stakeholders and enterprise environments
How to Apply
Interested candidates, please email your resume with the following details:
- Total Experience
- Relevant Service Now HAM Experience
- Current & Expected CTC
- Notice Period (Immediate joiners preferred)
Send to: tal
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