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Job Description & How to Apply Below
The Net Sapiens Engineer is responsible for designing, configuring, and maintaining call flows and provisioning workflows on the Net Sapiens UCaaS/voice platform, ensuring reliable service delivery for service provider and enterprise customers. This role combines deep Net Sapiens platform knowledge with VoIP/SIP expertise to implement new customers, features, and routing logic while providing advanced technical support.
Key Responsibilities
- Design, build, and maintain inbound and outbound call flows (DIDs, AAs, queues, ring groups, hunt groups, failover paths, time-of-day routing) on the Net Sapiens SNAP solution platform.
- Provision new tenants, domains, users, devices, and services in the Net Sapiens front end, including class of service, feature sets, and dial plans.
- Configure device provisioning profiles (SIP phones, ATAs, SBC-facing trunks), including templates, firmware parameters, and registration policies.
- Implement and maintain routing for emergency services (e.g., E911), carrier trunks, and interconnects to ensure compliant and resilient call delivery.
- Troubleshoot complex VoIP issues including SIP signaling, media paths, one-way audio, registration failures, and call routing anomalies across the Net Sapiens environment.
- Analyze call traces, CDRs, and QoS metrics to identify root cause and implement permanent fixes for recurring incidents.
- Coordinate number porting (LNP) and DID activations with carriers and internal teams, validating call routing post-cutover.
- Act as an escalation point (L2/L3) for tickets related to Net Sapiens call flow logic, provisioning errors, and feature behavior
Required Skills and Experience
- 3+ years of experience supporting VoIP platforms or UCaaS environments, with at least 12 years working directly on Net Sapiens or similar Class 5 softswitch platforms.
- Strong understanding of SIP, RTP, and VoIP call flows, including registration, call setup/teardown, and common failure scenarios
Soft Skills
- Strong analytical and problem-solving skills, with ability to quickly diagnose complex call-flow and provisioning issues under time pressure.
- Clear and professional communication skills for working with internal teams, partners, and occasionally customers.
Suitable Netsapiens candidates can apply or email resumes to careers
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