WMS Support Analyst II

POSITION SUMMARY

We are looking for a JDA/BY (Blue Yonder) WMS Analyst to join our team and contribute to the support of critical warehousing systems to aid our warehouse team’s day-to-day operations and minor enhancements. The JDA/BY WMS Analyst’s responsibilities include supporting and solving day to day production issues for 3PL warehouses as well as identifying improvement items for the development teams.

ESSENTIAL JOB FUNCTIONS:

- JDA/BY WMS Functional knowledge (configurations/screens/RF functions)
- Good knowledge on warehouse operations and aware of integrations to WMS system
- Good knowledge on WMS Issues Trace profiling/troubleshooting skills
- Flexible to work in shifts and provide on-call support.
- Ability to handle business critical priority issues independently, able to work and communicate with cross functional teams effectively.
- Ability to perform RCA and suggest long term solutions on issues observed.
- Good knowledge on parcel handler system

SUPPLEMENTAL

JOB FUNCTIONS:

- Work in EST & PST time zone as per business needs;
On-call Support
- Flexible to work on Saturdays.

EDUCATION & EXPERIENCE:

- Proven work experience as a BY/JDA WMS support analyst/consultant/support engineer
- 2-5 years of experience with BY/ JDA warehouse management applications
- Good with MOCA understanding and proficiency in SQL.
- Efficient English communication (Spoken/Written) skills.
- Bachelor’s degree in information technology, computer science, or similar discipline is required.

- Experience with in a manufacturing/healthcare/distribution environment preferred.
- High energy, self-motivated team player with strong interpersonal skills.
- Agile methodology experience preferred.
- Proven analytical, problem-solving and ITIL Process management skills.