Master Data Steward

Akzo Nobel has started its journey to mature its Master Data Management (MDM) Services, and for this, setting up Global MDM capabilities is essential. The MDM Analyst/Steward will execute Material Master data maintenance processes within SLAs, including its controls and monitor master data quality definitions and rules.

Responsibilities:

- Responsible for executing activities done by the MDM Materials Operations team within all capabilities provided, i.e. Material Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), Master Data Materials Quality monitoring.
- Adhere to SLAs and report/escalate to Team Lead and Service Delivery Manager in case of exceptions
- Conduct root cause analyses and IM touchpoint for system issues fixes
- Monitoring of Material Master data quality.
- Collaborate with Global Material Expert periodically to collect, collate and analyse data for DQ metrics
- Support implementing and monitoring of Material data quality rules and Material data definitions.
- Validation of the request against Material data rules (impact assessment) and determines whether the data record already exists
- Closing and filing requests for material data
- Notifying the Materials User on the status of requests (e.g. rejected requests and reason)
- Responsible for materials entry into information systems
- Responsible to respond to business for additional information on completeness of materials data requests
- Good communication and teamwork within and across organizational boundaries
- Support Global Materials Expert and Team Lead on process standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through improved quality of processes
- Supports the implementation of the Materials service within MDM Tower

Job requirements

- Bachelor level
- Minimum 4-6 years’ of experience in a Global shared service centre
- Minimum 4 years of experience in SAP MM and Material Master Data

- Working experience supporting Material Maste Data operational processes
- Experience in interfacing with business operational customers and Information Management
- Experience in root cause analysis
- Experience in Materials Master application systems as key user (preferably SAP MM)
- Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities
- Experience in ticketing system - preferably Service Now
- Advanced English communication skills