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Job Description & How to Apply Below
- Exp - 4 to 7 Years
Location - Pune
Notice - Immediate to 30 Days
Key Responsibilities:
- Runbook-Driven Execution:
Execute resolution steps strictly as defined in runbooks for incidents, alerts, and service requests. Ensure all actions are documented and traceable.
- Runbook Maintenance & Enhancement:
Regularly review, update, and suggest improvements to runbooks to reflect operational learnings and changes.
- Troubleshooting & Problem-Solving:
Apply a structured and analytical approach to identify, isolate, and resolve issues.
- Incident & Service Request Handling:
Manage incidents and requests efficiently within agreed SLAs, prioritizing resolution using documented workflows.
- Monitoring & Alert Response:
Act on system alerts and events by following structured response procedures and escalating where necessary.
- Team
Collaboration:
Work closely with operations leads, engineers, and support teams to ensure effective resolution and knowledge sharing
Technical
Skills & Experience:
- Incident & Service Request Resolution:
Hands-on experience in handling incidents and resolving service requests efficiently within defined SLAs.
- Runbook Execution & Maintenance:
Ability to follow, update, and improve runbooks to ensure streamlined operations and troubleshooting.
- Troubleshooting & Problem-Solving:
Strong analytical skills to identify root causes and apply effective fixes.
- Monitoring & Alert Response:
Experience in using monitoring tools to proactively detect and resolve issues.
- Basic Scripting & Automation (Preferred):
Basic SQL knowledge, familiarity with scripting languages (e.g., Python, Bash) to automate repetitive operational tasks.
- Cloud & Infrastructure (Preferred):
Basic understanding of AWS services, basic Databricks knowledge, infrastructure management, and CI/CD pipelines is an asset.
Must have
Skills:
- Incident & Service Request Resolution:
Hands-on experience in handling incidents and resolving service requests efficiently within defined SLAs.
- Runbook Execution & Maintenance:
Ability to follow, update, and improve runbooks to ensure streamlined operations and troubleshooting.
- Troubleshooting & Problem-Solving:
Strong analytical skills to identify root causes and apply effective fixes.
- Monitoring & Alert Response:
Experience using monitoring tools to proactively detect and resolve issues.
Regards,
Kumar g
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