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Job Description & How to Apply Below
- Create and maintain knowledge repositories, databases, and content libraries
- Facilitate knowledge sharing across departments through collaboration tools and processes
- Conduct knowledge audits to identify gaps and areas for improvement
- Work with different team to capture and document tacit knowledge
- Promote a culture of continuous learning and information transparency
- Ensure knowledge assets are timely, relevant, and accurate
- Train employees on knowledge management systems and best practices
- Monitor and report on the effectiveness of KM initiatives using defined metrics
- Collaborate with IT to ensure the technical integrity of KM platforms
- Should have knowledge of ticketing tool i.e. Service now,SC3,Jira any other relevant
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