Senior Manager, Infrastructure Managed Services

Company Overview:

Accendra Health (formerly Owens & Minor, Inc.) is a leading nationwide provider of critical products, technology, and services that support health beyond the hospital for millions of Americans each year. Backed by the industry-leading expertise of our Apria and Byram Healthcare brands, Accendra Health is reimagining the future of home-based care with one of the broadest portfolios of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy.

At Accendra Health, we are Bringing Care To Life™: connecting patients, providers, and insurers, and delivering innovative solutions that help promote peace of mind and improve quality of life for people living with chronic, complex health conditions.

Job Description:

Position
- Senior Manager, Infrastructure Managed Service

Must have skill
- Experience working on Enterprise system, IT as a service, Experience in Supporting Team Leaders, Escalations management, project management, Team collaboration, Reviewing KRA's KPI's ,Process improvement ,continuous improvement.

Total year of experience- 10+ years with 5 year working with cross functional team

Shift Timings: 2 PM-11 PM IST (flexible availability required)

Job Location -Pune
-work from office.

JOB SUMMARY:

Accendra Health is seeking a Senior Manager to lead their global Infrastructure Managed Services (IMS) team. The Senior Manager will oversee delivery of all third-party and internally managed IT infrastructure services used to support business processes across the enterprise. In this role, you will focus on developing and executing operational and service management processes to ensure quality, efficiency, and agility goals relating to IT infrastructure are achieved.

This role is considered to be a member of the IT leadership team, and as such will contribute to the development and execution of Accendra’s IT strategy and ensures its alignment with overall business strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage multiple technical teams focused on managing and monitoring daily IT operations, including servers, network, telephony, and software.

• Oversee maintenance, updates, and troubleshooting activities in partnership with the IT Service Management team.

• Support Accendra IT Service Management change management and problem management process.

• Foster a culture of accountability, teamwork, and continuous improvement within the IMS team.

• Ensure adherence to Accendra IT policies and procedures; support development of operational documentation.

• Support the development of Infrastructure Managed Services sourcing strategy and provides oversight for strategic vendor and partner relationship management.

• Work with HR and the IT leadership teams to develop an Infrastructure Services human capital strategy that aligns with the business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development, and retention of the Infrastructure Services workforce.

• Assist in the forecasting of skills needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills, and competencies that balance growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable, and efficient.

• Conduct weekly one-on-one meetings with team members to support performance, engagement, and development.

• Develop quarterly goals, complete performance evaluations, and create individualized development plans for team members.

• Provide leadership, coaching and direction to the infrastructure managed services leadership team and staff.

SUPERVISORY RESPONSIBILITIES:

• This position manages all middle management of the department and is responsible for the performance management, hiring, and discipline of middle management within the department.

EDUCATION:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field of study

• Minimum of ten years in progressing IT roles

• Minimum of five years direct supervisory experience

• Or any equivalent combination of education and experience to meet the above requirements

•…