Job Description & How to Apply Below
Lead end-to-end business process transitions across Finance, Supply Chain, and other enterprise functions—from opportunity identification and solution design through transition execution, governance, cutover, and hypercare. Drive predictable delivery, risk-managed execution, stakeholder alignment, and measurable benefits realization in a global shared services (GBS/GCC) context. This role involves leading complex transition projects, ensuring minimal disruption to business operations, and optimizing service delivery.
Key Responsibilities
1. Transition Planning & Execution
- Partner with business and functional leaders to identify transition opportunities; perform due diligence and discovery.
- Develop solution options (operating model, scope, SLAs/OLAs, location strategy, FTE sizing, automation/analytics levers).
- Produce transition proposals and business cases, including timeline, cost, benefits, and risk profile.
2. Program & Project Leadership
- Define transition methodology (phases, deliverables, gates) and sign-offs; build RACI, governance cadence, and reporting architecture.
- Plan knowledge transfer (KT) strategy—curriculum, trainers/trainees, assessments, shadow/reverse shadow.
- Establish readiness plans: IT & access, controls/compliance (e.g., SOX for Finance), data migration, BCP, and service readiness.
- Own integrated program plan (milestones, dependencies, resources); run PMO governance—RAID, change control, decisions log, actions tracker.
- Prepare and present executive-ready Steer Co updates: status, insights, risks/mitigations, financials, benefits.
- Ensure interlock across Operations, IT, HR/Talent, Compliance, Finance, and Business stakeholders.
3. Stakeholder Engagement
- Map stakeholders; maintain a crisp communication plan across Steer Co, WIP forums, and business reviews.
- Influence without authority; manage expectations and drive alignment across global, cross-functional teams.
4. Governance & Compliance
- Establish and maintain governance frameworks for transition programs.
- Ensure adherence to organizational policies, cybersecurity standards, and regulatory requirements throughout the transition process.
5. Knowledge Management
- Develop and implement knowledge transfer plans to ensure continuity of operations post-transition.
- Maintain documentation repositories, transition playbooks, and training materials for scalability and future use.
6. Change Management & Adoption
- Drive change management initiatives to support adoption of new processes, tools, and governance models.
- Execute change initiatives, fostering acceptance and minimizing resistance from impacted teams.
7. Transition Execution
- Lead day-to-day transition delivery across multiple work streams/towers:
Finance (P2P/O2C/R2R/FP&A), Supply Chain (Plan/Source/Make/Deliver), and other processes (e.g., HR services, Customer Ops).
- Manage cutover planning and runbook, stabilization/hypercare, and formal handover to operations with sign-offs.
8. Risk Management
- Identify and manage operational, regulatory, and transition risks; maintain risk registers and mitigation plans.
- Drive quality gates (tollgates) with evidence packs; ensure audit readiness and documentation hygiene/version control.
9. Benefit Realization
- Baseline current state; define targets (cost, productivity, quality, SLA adherence).
- Track and validate benefits realization; implement continuous improvement (Lean/Six Sigma) post-transition.
10. Tools & Data
- Maintain automated dashboards and governance packs using Excel/Power BI; leverage Teams/SharePoint, MS Project/Jira/Smartsheet where applicable.
- Ensure data integrity, traceability, and transparency in reporting.
Skills Requirement
Technical & Functional
- Proven delivery of multi-tower transitions in Finance (P2P, O2C, R2R, FP&A) and Supply Chain (Plan/Source/Make/Deliver/Logistics); exposure to additional functions (e.g., HR Operations, Customer Service) is a plus.
- Familiarity with controls (e.g., SOX for Finance), policy compliance, and service management practices (SLAs/OLAs).
Leadership & Behavioral
- Stakeholder Engagement – Ability to influence and manage senior global stakeholders across IT…
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