Job Description & How to Apply Below
Who are we?
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
What will you contribute?
The Service Now Developer is a Senior technical resource that possesses administration capability and the ability to design, build, and configure platform applications and services. The developer works across applications, delivers new functionality and innovative solutions, and supports the entire development lifecycle. The developer has an extensive software development background that will be enhanced by Service Now System Administration, Scripting in Service Now, and Application creation.
Responsibilities & Deliverables:
Designs and develops solutions on the Service Now platform using best practices
Partners with Service Now Business Analyst to understand requirements and possible solutions
Takes ownership of complex business requirements and works them to completion
Takes ownership of incident queue and work on remediation to completion
Works closely with the Service Now functional team and external development partners to build requested items
Experience configuring and improving core and custom applications
Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
Supports upgrades and new releases
Develops reports and dashboard
Load, manipulate and maintain data between Service Now and other systems
Develops and maintain clear and concise technical and process documentation
Other duties as required
Required Experience:
5+Yrs
Excellent written and verbal communication skills.
Self-motivated and able to work independently and take initiative in identifying and addressing challenges
Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment
Ability to execute multiple tasks simultaneously, efficiently and within a pre-determined time frame
Flexible to work in a constantly changing, high-pressure environment
Ability to build effective relationships with a range of team members, stakeholders, partners, and business users
Basic knowledge of Java script, HTML and CSS
Experience with Service Now APIs, web services/plugins of enterprise software systems
Knowledge of SLA configuration and remediation
Experience in creating reports and dashboards
Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
Strong knowledge of ITSM tools
Experience with CMDB, Discovery, Asset Management, Event Management, Security Operations/Vulnerability Response, etc.
4+5 years of Service Now development experience (required)
Service Now System Administrator certification (required)
Service Now Implementation Specialist certification (preferred)
Experience creating Service Now update sets, promoting and testing through multiple instances into production.
Applicants should be willing to support global product deployments, working across different time zones.
Bachelor's degree in computer science, Information Systems or a related discipline required.
Nice to have: familiarity with other tools such as Jira, Remedy
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
· Flexibility:
Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
· Well-being:
Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a…
Position Requirements
10+ Years
work experience
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