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Job Description & How to Apply Below
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on Linked In, X, You Tube, and Facebook.
Inviting applications for the role of Assistant Vice President – Quality
In this role, you will be accountable for all the strategic and execution activities related to Quality assurance in US Wealth and Retirement processes.
Key Responsibilities
Define & Lead QA Strategy: Design and implement a robust Quality Assurance framework across US Wealth & Retirement operations, aligned to regulatory, client, and business objectives.
Governance & Controls Excellence: Evaluate control effectiveness, strengthen risk mitigation mechanisms, and introduce proactive controls to minimize financial and regulatory exposure.
Lead & Develop QA Teams: Manage and mentor high-performing QA teams; drive audit rigor, calibration discipline, and structured performance improvement programs.
Client Engagement & Relationship Management: Serve as the primary QA interface for clients; lead governance forums, present insights, and provide strategic recommendations.
Performance & Insight-Led Improvement: Translate audit insights into actionable interventions to enhance SLA adherence, accuracy, productivity, and overall business health.
Cross-Functional Collaboration:
Partner with Operations, Compliance, Risk, and Transformation teams to embed quality-by-design principles across processes.
Dashboarding & Reporting: Publish executive dashboards, quality scorecards, business health metrics, and improvement trackers across business groups.
Continuous Improvement & Transformation: Drive automation, digitization, and analytics-led quality initiatives to improve efficiency and scalability.
Leadership Reviews & Governance Forums: Conduct periodic business reviews with senior leadership and line managers covering SLA performance, risk posture, and client health.
Industry & Regulatory Alignment: Stay current with US Wealth & Retirement regulations, industry best practices, and evolving risk trends.
Qualifications we seek in you!
Minimum Qualifications / Skills
• Relevant experience in US Wealth & Retirement operations
Strong understanding of QA methodologies, audit frameworks, and control environments
Proven experience leading QA teams in regulated environments
Expertise in regulatory requirements and industry standards
Preferred Skills & Capabilities
Executive-level communication and stakeholder management skills
Strong analytical and problem-solving capability with data-driven decision making
Experience leveraging QA tools, automation, and analytics platforms
Demonstrated ability to engage senior client stakeholders and lead governance discussions
Business acumen across multiple operational focus areas
Experience contributing to business growth, transformation initiatives, and revenue expansion
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and…
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