Job Description & How to Apply Below
We are seeking an experienced Service Now Architect to lead the design, architecture, and implementation of enterprise-scale Service Now solutions. The ideal candidate will have deep expertise across ITSM, ITOM, CMDB, Integrations, HRSD, CSM, and Service Now platform architecture, along with strong stakeholder management and delivery leadership capabilities.
Job Title
Service Now Architect
Skills
Service Now ITSM & ITOM
CMDB & CSDM
Event Management
Discovery
Integration Hub
REST APIs & Web Services
MID Servers
HRSD
CSM
ITAM
Employee Center
Service Portal
Agile Methodology
Experience
9+ Years of overall IT experience
Minimum 5+ years of hands-on experience in Service Now architecture/design roles
Location:
Pune/Indore/Chennai
Notice Period
Immediate to 30 Days Preferred
Job Description
We are looking for a seasoned Service Now Architect to design scalable, secure, and high-performing Service Now solutions across multiple modules including ITSM, ITOM, HRSD, CSM, and ITAM. The candidate will be responsible for defining architecture standards, integration frameworks, CMDB governance models, and ensuring best practices are followed across implementations.
The role requires strong expertise in platform integrations, event management, discovery, and enterprise architecture design, along with the ability to lead Agile teams and interact with stakeholders at multiple levels.
Key Responsibilities
Define and implement end-to-end Service Now architecture strategy
Architect solutions across ITSM, ITOM (Event Management, Discovery), CMDB, HRSD, CSM, and ITAM
Design and govern CMDB & CSDM models ensuring data integrity and compliance
Lead integration design using REST APIs, Integration Hub, and MID Servers
Oversee Service Portal and Employee Center implementations
Provide architectural guidance for enterprise-level integrations
Ensure adherence to Service Now best practices and platform governance
Work closely with business stakeholders to translate requirements into scalable solutions
Lead Agile delivery teams and conduct design/code reviews
Drive performance optimization, security standards, and platform upgrades
Qualification & Certification
Bachelor’s degree in Computer Science, IT, or related field
Service Now Certified System Administrator (CSA) – Mandatory
Service Now Certified Implementation Specialist (CIS) – Preferred
Service Now Certified Technical Architect (CTA) – Good to Have
About Info Beans
Info Beans is a global digital transformation company that enables enterprises to reimagine business processes through automation, cloud, data, and enterprise platforms. We foster a culture of innovation, collaboration, and continuous learning while delivering exceptional value to our clients worldwide.
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