Data Protection Engineer

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Role:
Data Protection Operations Engineer

Job Summary
The Data Protection Operations Engineer is responsible for providing 24x7 remote managed services support for Scania’s Data Protection platform. The role focuses on day-to-day operations, monitoring, incident and problem management, backup and restore activities, and proactive maintenance of enterprise-scale backup infrastructure. The engineer works closely with Scania SMEs and other technical teams to ensure high availability, data security, and compliance with Scania standards and policies.

Technology Environment (Remote Support)

• Backup & Restore Software:
Veeam Data Platform

• Backup storage / datastore:
Dell Power Protect Data Domain (DD9910, DD9900, DD6410, DD6400, DD6300)

• Monitoring:
Veeam One

• ITSM:
Scania Now (Service Now), JIRA

• Databases:
Oracle, MS SQL, MySQL

• Virtualization: VMware-based environments

Key Responsibilities

• Perform day-to-day remote operations of Scania’s Data Protection platform.

• Monitor backup, restore, replication, and snapshot operations using Veeam One and Scania Now (Service Now).

• Support installation, migration, expansion, reduction, and relocation of backup systems.

• Ensure backup success rate of ? 99%, with proper documentation and reporting.

• Proactively identify and resolve failed backups and performance issues.

• Perform regular health checks to ensure system stability and optimal performance.

• Act as L1, L2 & L3 support for Data Protection incidents and requests.

• Own incidents end-to-end via Scania Incident Management processes until full resolution.

• Drive incidents proactively, including coordination with vendors and internal technology teams.

• Perform root cause analysis (RCA) for recurring or major incidents.

• Act as Problem Manager when no Scania-appointed Problem Manager is assigned.

• Ensure permanent fixes are implemented and documented; avoid workaround-only closures.

• Perform patch management (firmware, OS, agents, drivers) using supplier-approved tools.

• Support installation, migration, decommissioning, and upgrades of Data Protection systems.

• Monitor capacity, utilization, and performance; identify and report potential bottlenecks.

• Coordinate remotely with Scania and hardware/software vendors for lifecycle activities.

• Maintain and update Scania-owned runbooks, routines, and knowledge records.

Required Skills & Experience
Technical Skills

• Strong experience managing enterprise backup and restore environments remotely.

• Hands-on experience with Veeam Data Platform and Dell Power Protect Data Domain.

• Experience in DDBoost, deduplication, cloning, replication, and snapshot management.

• Good knowledge of databases (Oracle, MS SQL, MySQL).

• Solid knowledge of networking concepts (routing, firewall).

• Experience with incident, problem, and capacity management in managed services.

Certifications

• Veeam Data Platform Certification

• Dell Power Protect Data Domain Certification

Behavioral & Professional Competencies

• Strong ownership and accountability mindset.

• Proactive problem-solving and continuous improvement approach.

• Ability to work independently in an offshore, remote setup.

• Clear communication and documentation skills.

• Strong collaboration skills with global and cross-functional teams.

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