IT Transition Manager

Role Overview
The Transition Manager – IT Shared Services is responsible for leading the end-to-end transition of IT services and capabilities into a centralized shared services model. This role will drive complex global IT transition projects across multiple geographies and systems, ensuring minimal disruption to business operations while enabling technology-driven transformation. Operating from our Sulzer Business Services Pune hub, the position focuses on program and project management, governance, stakeholder engagement, knowledge management, and application of best-in-class transition methodologies.

The ideal candidate will bring deep expertise in IT transition management, change management, process optimization, and delivery excellence across infrastructure, applications, and support services, aligning all initiatives with our global IT strategy.

Key Responsibilities
1. Transition Planning & Execution
Develop and execute comprehensive transition plans for migrating IT services (infrastructure, application support, service desk) into the centralized shared services framework.
Plan, manage, and monitor IT transition projects aligned with global centralization strategy, ensuring minimal disruption to business operations.
Apply structured transition methodologies (e.g., ITIL, PMP) to ensure risk mitigation and operational stability.
2. Program & Project Leadership
Lead cross-functional IT transition and transformation initiatives across multiple geographies and systems.
Manage timelines, budgets, and resources effectively to deliver projects on schedule and within scope.
3. Stakeholder Engagement
Build strong relationships with global and regional IT leaders, business stakeholders, and external vendors.
Facilitate clear communication and alignment between cross-functional teams to ensure smooth execution.
4. Governance & Compliance
Establish and maintain governance frameworks for transition programs.
Ensure adherence to organizational policies, cybersecurity standards, and regulatory requirements throughout the transition process.
5. Knowledge Management
Develop and implement knowledge transfer plans to ensure continuity of operations post-transition.
Maintain documentation repositories, transition playbooks, and training materials for scalability and future use.
6. Change Management & Adoption
Drive change management initiatives to support adoption of new IT processes, tools, and governance models.
Execute change initiatives, fostering acceptance and minimizing resistance from impacted teams.
7. Service Optimization & Innovation
Identify opportunities for IT service standardization, automation, and digital enablement within the shared services model.
Collaborate with IT SMEs and technology providers to integrate best practices and innovative solutions.
8. Risk Management
Assess and proactively mitigate risks related to IT transitions, including data security, business continuity, and compliance.
Define and monitor KPIs to measure transition success and ongoing service performance.

Skills Requirement Technical & Functional
IT Transition Management Expertise – Proven experience in end-to-end IT service migration (infrastructure, applications, service desk).
Program & Project Management – Strong command of PMP or equivalent methodologies; ability to manage multi geography, multi-system projects.
Transition Methodologies – Familiarity with ITIL, COBIT, or similar frameworks for governance and service management. SULZER CONFIDENTIAL
Risk & Compliance Management – Ability to identify, assess, and mitigate risks related to data security, business continuity, and regulatory compliance.
Knowledge Management – Skilled in creating and maintaining transition playbooks, documentation repositories, and training materials.
Leadership & Behavioral
Stakeholder Engagement – Ability to influence and manage senior global stakeholders across IT and business functions.
Change Management – Expertise in driving adoption of new processes and systems with minimal resistance.
Analytical Problem-Solving – Strong capability to analyze complex IT landscapes and propose optimized solutions.
Communication Skills – Clear, concise, and persuasive…