Job Description & How to Apply Below
Senior IT Operations
Location:
Pune
Key Responsibilities for the role
Act as the senior technical escalation point within the IT Operations team, supporting complex hardware, software, network, and site-specific technology issues at Fluidra Pune through Service Now and in-person assistance.
Own end-to-end resolution of complex incidents, from intake through root cause analysis and long-term remediation, ensuring SLA compliance and clear stakeholder communication.
Collaborate with Global Infrastructure, Security, and Application teams to implement system upgrades, security enhancements, and infrastructure improvements.
Monitor ticket trends and aging incidents to identify systemic issues and implement corrective actions that enhance service stability and reduce recurring support volumes.
Support the full employee lifecycle, including onboarding, offboarding, access provisioning, hardware deployment, and asset recovery.
Administer and support Active Directory, user accounts, permissions, group policies, and enterprise identity and access management systems.
Provide mentorship and technical guidance to Global IT Operations staff, promoting best practices and knowledge sharing.
Maintain and enhance operational documentation, knowledge base articles, and standard operating procedures (SOPs).
Identify process improvement opportunities and recommend preventive or efficiency-focused solutions.
Support and maintain location-specific IT equipment and infrastructure as required.
Perform additional duties and special projects as assigned.
What We Seek
8+ years of progressively responsible experience in IT Operations and/or Systems Administration roles.
Strong hands-on experience with the following technologies:
Required:
Windows Workstation and Server Operating Systems
macOS
Microsoft 365 Suite (Office, Exchange, SharePoint, One Drive)
Enterprise mobile device management using Intune or similar MDM platforms (Apple/Android)
Okta or similar Identity and Access Management (IAM) platforms
Preferred:
Linux
Scripting (Power Shell or Python)
Netskope or similar Zero Trust / SASE platforms
VMware, Nutanix, or similar virtualization technologies
Fortinet or similar firewalls and switching hardware
Strong customer service mindset with excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently and collaborate effectively with global and regional teams
Familiarity with ITIL processes and best practices
Education
College degree, technical degree, or relevant IT certifications preferred
High school diploma or equivalent required
Position Requirements
10+ Years
work experience
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