IT​/Tech Associate, IT Support

Job Description &

Summary:

IFS II Service Now HRSD Developer II PAN India

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. Service Now is the enterprise platform that enables Service Management ng the Service Now platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients.

If you are seeking an exciting career with the scope to grow your Service Now skills through major change on a global scale, then PwC Technology will empower you to do so.

Responsibilities:

What a Developer does
Developers are a mainstay of product teams and are expected to have prior experience using modern, agile software development practices. They will take responsibility for the design and development of applications, writing and maintaining efficient code. They will work closely with product managers and architects to determine technical effort required for product features and be able to efficiently estimate and break work down into vertical slices.

Developers
have a quality first mindset, ensuring they create efficient unit tests and work alongside testers to create rapid feedback loops. Although design and coding practices are a focal point of the role, developers will be expected to have ‘T-shaped’ skills, being able to turn their hands to the practicalities of testing, support and deployment.

A Developer will always look for ways to improve the efficiency of engineering practices, through methods such as pair programming, continual refactoring and feature toggling Senior Developers will not be afraid to explore new ways of working for the team to increase quality, stability and cadence of delivery.

A Developer works within product teams to:

· Design and develop high quality products using modern engineering practices

· Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through
automation and modern software engineering practices and tools, such as:
o Effective branching strategies
o Efficient, lean test automation frameworks
o Utilizing automated code scanning tools
o Providing quick effective quality feedback

● Ensure support items are rapidly triaged and managed

● Work with Dev Ops engineers and test engineers to embed practices in the team which enable consistent predictable, fully tested deployments

● Directly lead and mentor developers and test engineers on all of the above

● Engage with stakeholders to understand user stories and determine requirements

● Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.

● Customize and develop Service Now applications and support rollout of new applications and modules.

● Configure Application UIs and Workflows

● Demonstrate understanding of application modules including ITSM, HRSD, Self-service Portal, Virtual Assistance, Integration’s hub and ATF.

● Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance

● Collaborate with other Service Now administrators and developers to develop effectively with a global focus

● Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

● Proactively identify system deficiencies in the Service Now instances and provide solutions to remediate

● Ensure that configuration is consistent across development, testing, and production environments.

Mandatory skill sets:
2+ years of experience working in a development role for a Service Now Platform.

● 1+ years of experience as a Service Now administrator.

● Experience in transitioning technology from locally focused to centralized technology service organization.

● Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within Service Now

● Understanding of RESTful Web Service and APIs.

● IT and Security management best practice (ITIL, COBIT, ISO standards).

● Experience developing workflows and supporting service technology teams

● Experience in developing solutions in JavaScript and Glide

Preferred skill sets:
Desired

Certifications:

● ITIL Foundations Certification

● Service Now Developer Certification(s)
A Developer needs specific technical skills.

· Strong understanding of Service Now - essentially holding the SNow ITSM Implementer Certification
o Best practices
o Core table structures
o Common SN APIs and Script Includes
o Scoped applications and SN store applications/plugins, including application upgrades

Years of experience required:
2+ yrs
Education qualification:
Bachelors