SAM Technical Specialist

Working in a team environment, the Technical SAM Specialist as an individual contributor is responsible for implementing, engaging, and assisting customers in understanding and managing of different SAM Solutions. The Technical Specialist is also responsible for keeping the customer SAM Team aware of technology changes and what are the best practices for different solutions.

Key Focus and Objectives for Role:
11+ years of experience in Software Asset Management.
Leverage Service Now SAM Pro or other SAM tools for data collection, normalization, reconciliation, and other features as needed.
Data collection and upload of customer contract and license entitlement information received from customers, software partners, and resellers.
Execute Proof of Concepts in customer environments
Support and train customers, the SAM team on deployed SAM Solution
Manage and support SAM solution.

Roles & Responsibilities :
Lead the end-to-end implementation of Service Now SAM Pro
Initial setup, configuration, and troubleshooting related to SAM Pro implementation.
Customizations and Scripting knowledge in Service Now.
Assist and provide support on technical issues.
Experience in enhancing the SAM Processes. Manage and maintain the SAM platform.
Work with the customers to address current issues and future uses of the system.
Import/ manage license entitlement in the SAM platform.
Regular maintenance, patches, and upgrade activities
SaaS integrations configuration & troubleshooting and other integrations required to bring consumption information in Service Now.

Experience with reclamation rules, and other administration activities like – custom publisher part number, Custom product etc.

Experience with contract management modules, Software models, Procurement Module
Report and Dashboard Management
Knowledge of Service Now discovery and inventory requirement w.r.t SAM
Help the licensing SME with the tool compliance generation.