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Job Description & How to Apply Below
We at Engineering Industries Excellence are looking for motivated and detail-oriented Junior Service Now Consultants to join our growing Service Now team. You will support both project delivery and Application Maintenance (AM) activities for Italian and international clients, contributing to digital transformation initiatives across multiple industries.
This is an excellent opportunity for professionals at the beginning of their Service Now career who are eager to develop technical and functional expertise in a dynamic and collaborative environment.
Key Responsibilities
- Configure, customize, and support Service Now workflows, primarily within ITSM, HRSD, and related modules
- Assist in requirements gathering sessions and translate business needs into functional solutions
- Support system testing activities (unit testing, UAT support)
- Prepare and maintain functional and technical documentation
- Troubleshoot incidents and resolve issues in line with SLA requirements
- Contribute to continuous improvement initiatives and platform optimization
Required Qualifications
- Knowledge of Service Now with 3 years of hands-on experience
- Familiarity with IT service management processes
- Service Now Certified System Administrator (CSA) certification
- Strong problem-solving and analytical skills
- Good communication skills
- English proficiency (written and spoken)
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