Software Engineer; ServiceNow

Position: Software Engineer(ServiceNow)
Hiring:
Service Now Developers (5–12 Years) – PAN India Locations

Job Title:

Service Now Developer

Experience:

5 to 12 Years

Location:

Pan India(Indore, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata, Delhi NCR, Coimbatore)

Job Description:

We are seeking an experienced Service Now Developers with GRC / IRM Engineer/ITOM/HRSD/CSM/ITSM/ITAM/Custom Apps

Key Responsibilities

- Design, develop, and configure Service Now applications and modules including ITSM, ITAM, ITOM, HRSD, CSM, GRC, and Custom Applications.
- Customize Service Now using Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Workflows / Flow Designer.
- Develop and maintain custom applications using Service Now App Engine.
- Implement and enhance ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
- Configure Service Now integrations using REST/SOAP APIs, Integration Hub, MID Server, and external systems.
- Work with stakeholders to gather requirements and translate them into scalable Service Now solutions.
- Perform unit testing, UAT support, debugging, and deployment across environments.
- Ensure adherence to Service Now best practices, security standards, and governance.
- Support platform upgrades, patches, and performance optimization.

Required Skills & Experience

- Strong hands-on experience as a Service Now Developer.
- Solid understanding of Service Now architecture, data model, and scripting.
- Proficiency in JavaScript, Glide API, and Service Now scripting.
- Experience working with any of the following modules (one or more):
- ITSM
- ITAM
- ITOM
- HR Service Delivery (HRSD)
- Customer Service Management (CSM)
- Governance, Risk & Compliance (GRC)
- Custom Applications (App Engine)

- Experience with Flow Designer and Workflow Editor.
- Familiarity with Service Now update sets and CI/CD concepts.

Preferred Qualifications

- Service Now Certification (CSA, CAD, or module-specific certifications).

- Experience with Service Now Discovery, Service Mapping, or CMDB (for ITOM roles).
- Knowledge of performance analytics and reporting.
- Exposure to Agile / ITIL processes.
- Strong communication and documentation skills.

Nice to Have

- Experience with Service Now UI Builder / Now Experience Framework.
- Knowledge of ATF (Automated Test Framework).
- Experience in integrations with cloud platforms (Azure, AWS, GCP).
- Prior experience in enterprise-scale Service Now implementations.