Job Description & How to Apply Below
Job Opening:
Software Development Support Engineer
Location:
University Campus, Bavdhan, Pune, Maharashtra 411021
Nature and Days of Work:
Full-time, On-site (Monday to Friday; flexibility required as needed)
About Nayanta University:
Nayanta University in Pune is an emerging multidisciplinary institution committed to academic excellence, real-world learning, and inclusive practices. Supported by leaders from industry and academia, the University aims to build a strong, mission-driven brand rooted in innovation, transparency, and equity. With a culture dedicated to diversity, inclusion, and merit-based admissions, Nayanta is building a future-ready learning ecosystem for the leaders of tomorrow.
Why Join Us:
- Impactful Work:
Play a key role in supporting and building technology solutions that power university operations.
- Technical Ownership:
Lead the development and support of applications on the Microsoft Power Platform.
- Collaborative Culture:
Work alongside faculty, operations, and IT teams to deliver meaningful digital solutions.
- Professional Growth:
Opportunity to grow your technical skills across the Power Platform, ERP systems, and enterprise application support.
Role
Summary:
Nayanta University is seeking a technically capable Software Development Support Engineer (L1) to provide first-level operational and technical support for applications built on Microsoft Power Apps. The engineer will act as the initial point of contact for incident management, basic troubleshooting, user support, and controlled escalation to L2/L3 teams. This role requires foundational technical knowledge of the Microsoft Power Platform and focuses on operational support of the ERP built on Microsoft Dynamics and development of applications for the internal needs of the University.
Key Responsibilities
1. Incident & Service Request Management
- Act as the first point of contact for issues related to applications built on Microsoft Power Apps.
- Provide L1 incident and service request support for Power Apps applications.
- Log, categorise, and prioritise incidents and service requests in a timely and accurate manner.
- Escalate complex issues to L2/L3 support teams with proper documentation and context.
- Monitor application health, identify recurring issues, and report patterns to senior teams.
2. Troubleshooting & Technical Support
- Perform basic troubleshooting of Model-Driven and Canvas Apps within the Power Platform.
- Support workflows and automation issues related to Microsoft Power Automate.
- Capture screenshots, session details, and reproduction steps to support effective issue resolution.
- Assist users with access, permissions, and environment-related queries.
3. User Support & Access Management
- Provide basic user guidance and how-to assistance on Power Apps and related tools.
- Perform password resets, access provisioning, and role validation for users.
- Maintain clear communication with end-users throughout the support lifecycle.
4. Application Development & Workflow Automation
- Create and configure new workflows using the Microsoft Power Platform.
- Build Canvas and Model-Driven Applications based on internal university requirements.
- Develop new reports as needed to support operational and administrative functions.
The stated responsibilities are not an exhaustive list of duties. Employees may be required to perform other job-related tasks as necessary.
Qualifications & Experience
Education
- Graduate or postgraduate degree in Computer Science, Information Technology, or a related field (preferred).
- Certifications in Microsoft Power Platform (PL-900 or equivalent) are desirable.
- Proficiency in Microsoft 365 tools, Power Platform Admin Centre, and SharePoint Online.
Experience
- 2-3 years of experience in IT support, application support, or a related technical role.
- Experience in higher education, enterprise services, or managed services environments preferred.
- Demonstrated track record of working with ticketing systems and IT service management processes.
- Prior exposure to Microsoft Power Apps, Power Automate, or similar low-code platforms is an advantage.
Technical Competencies
- Working experience on Microsoft Power Platform, including Canvas Apps and Model-Driven Apps.
- Familiarity with Power Automate workflows and automation fundamentals.
- Understanding of user access management, permissions, and environment configuration.
- Experience with Microsoft 365 Admin Centre, Microsoft Dynamics Business Central and Power Platform Admin Centre.
- Ability to document issues clearly, capture evidence, and maintain structured incident logs.
Personal Attributes
- Strong customer service orientation with a commitment to responsive, helpful support.
- Clear verbal and written communication skills for effective user interaction and documentation.
- Ability to manage multiple concurrent tickets while maintaining quality and discipline.
- Process-oriented thinker with a natural instinct for structured troubleshooting and escalation.
- Collaborative and…
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