Job Description & How to Apply Below
Pune (Office + Pan-India Travel)
Department:
Technical Support
Experience:
4-6 Years
Qualification:
B.E./B.Tech/Diploma in Electronics / E&TC / Electrical / Instrumentation
Role Overview
We are seeking a technically strong and customer-focused engineer to support embedded, network-connected industrial systems deployed across nationwide sites.
Key Responsibilities
• Provide remote and on-site technical support
• Diagnose hardware, firmware, communication & network issues
• Perform structured root cause analysis (RCA)
• Validate RS485 / TCP-IP / RF communication
• Analyse logs and diagnostic parameters
• Support remote firmware upgrades & configuration
• Support installation & system configuration at site
• Ensure environmental compliance (IP rating, temperature, grounding)
• Log and manage support cases through JIRA
• Track, update and close tickets as per SLA
• Coordinate internally for escalations
• Support preventive maintenance planning
• Prepare service reports & MIS documentation
Required Technical Skills
• Embedded systems & microcontrollers
• Industrial power supplies & LED systems
• RS232 / RS485 / Modbus / TCP-IP networking
• Basic Linux command-line knowledge
• Web-server configuration & IP addressing
• Reading schematics & using diagnostic tools
• Familiarity with JIRA ticketing tools
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