Jr Customer Service Executive - Cloud & Security Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

We are looking a motivated and detail-oriented Security Operations Center Level 1 Analyst to join our SOC team.

The SOC L1 Analyst will play a critical role in identifying and responding to security incidents, ensuring the protection of the client's infrastructure, data, and assets.

Key Responsibilities

Monitor Security Alerts:
Continuously monitor security event alerts and logs from various sources (Endpoint Security, firewalls, intrusion detection systems, etc.) to identify potential security incidents.
Incident Triage & Analysis:
Perform initial analysis and triage of security incidents and alerts, escalating to higher-level analysts (SOC L2/L3) when necessary.
Incident Handling:
Identify and classify incidents such as malware infections, phishing attacks, unauthorized access, and other security-related events.
Documentation:
Maintain detailed documentation of security incidents, actions taken, and resolutions. Create incident reports for internal and external stakeholders.

Collaboration:

Work closely with other teams (e.g., IT, network, and infrastructure teams) to gather information, investigate incidents, and implement corrective actions.
Threat Intelligence:
Utilize threat intelligence tools to stay informed about the latest vulnerabilities, exploits, and attack techniques to proactively protect the organization.
Maintain Awareness:
Stay up to date with the latest trends and techniques in cybersecurity and threat detection.

Required

Skills & Qualifications

Education:

Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, or equivalent experience.

Certifications:

Industry certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or equivalent are a plus.

Experience:

At least 3- 5years of experience in IT, cybersecurity, or a related field.
Technical

Skills:

Familiarity with SIEM (Security Information and Event Management) tools and platforms (e.g., Splunk, IBM QRadar, etc.).
Basic understanding of networking, protocols (TCP/IP, HTTP, DNS, etc.), and network security technologies.
Knowledge of operating systems (Windows, Linux, etc.) and how they are secured.

Soft Skills:

Strong analytical and problem-solving skills.
Good communication and collaboration skills.
Ability to work effectively under pressure and handle multiple tasks.

Preferred Qualifications

Experience working in a SOC environment or with security monitoring tools.
Knowledge of common cybersecurity attack vectors and techniques.
Familiarity with compliance regulations (e.g., GDPR, PCI-DSS, HIPAA).