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Job Description & How to Apply Below
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.
This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About This Role
We are seeking a Roaming Network Engineer to support 24/7 operations of Vodafone's international roaming services. The individual will monitor alarms, manage incidents, perform first-level triage, and collaborate closely with resolver teams. This role requires strong technical understanding of SS7, LTE, VoLTE, 5G and associated roaming infrastructures, ensuring uninterrupted connectivity for Vodafone markets and partners
What you will do
Monitor and troubleshoot International Roaming services to maintain high service availability and performance.
Apply in-depth expertise in 2G/3G/4G/VoLTE core network parameters and optimisation.
Manage proactive and reactive incidents within agreed SLAs while ensuring a consistent customer experience.
Identify opportunities for automation by analysing existing processes to enhance efficiency and reduce manual work.
Use strong analytical capabilities to diagnose network quality KPI degradation and resolve customer-impacting issues.
Who you are
2–4 years of experience working in roaming technologies.
Strong analytical skills with the ability to interpret technical data effectively.
Excellent verbal and written communication skills in English.
Engineering Graduate with hands-on experience in SS7, SMS/SMPP, LTE and associated core network technologies.
Knowledge of troubleshooting STP, DRA/DEA platforms and understanding of their interworking with core networks.
Not a Perfect Fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to work on advanced global roaming platforms including SS7, LTE, VoLTE and 5G services.
Exposure to multi‑market, large‑scale operational environments.
Collaborative work culture with continuous learning and development opportunities.
Ability to contribute to automation and operational improvement initiatives.
What Skills You Will Learn
Enhanced diagnostic and troubleshooting capabilities for international roaming technologies.
Experience in handling complex multi‑technology network platforms and incident life‑cycle management.
Improved understanding of automation tools and operational optimisation techniques.
Strengthened communication and cross‑team collaboration skills.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV…
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