Business & Customer Analytics Specialist

We are METRO GSC, an internal solutions provider for METRO AG, a €25.6 Billion international wholesaler with operations in 24 countries through 670 stores & a team of more than 97,000 people globally having offices in Pune & Bangalore (India), Düsseldorf (Germany) and Szczecin (Poland). We provide Financial and Business solutions to 42 countries, speak 24+ languages. We are setting tomorrow's standards for customer focus, digital solutions, and sustainable business models.

As a Solutions provider we take a proactive approach in supporting our internal and external stakeholders with all their needs from performing an extensive analysis to devising strategies and producing optimum solutions. We believe in anticipating the needs of our business partners and always staying one step ahead. We are an Equal Opportunity Employer; we recognize the Value of Inclusion & Diversity in our work culture.

We have a flexible and collaborative work culture that helps us in creating a workplace that supports our transformation journey.

Website:

Company Size: 600-650

Headquarters:
Pune, Maharashtra, India

Type:
Privately Held

Inception: 2011

Job Description

In this role, you will play a key part in driving data‑backed decision‑making and customer‑centric marketing across METRO's global markets. You'll work closely with international marketing teams, data scientists, and CRM specialists to analyze customer behavior, optimize communication journeys, and build intelligent reporting and automation tools. Your work will directly influence how 21 countries engage with millions of customers—transforming data into actionable insights, scalable processes, and impactful business outcomes.

Your Responsibilities

Implementing projects in cooperation with marketing teams from 21 countries worldwide and the METRO Group headquarters in Düsseldorf
Analyzing and preparing reports on executed marketing and customer-related activities
Collaborating with the Data Science team
Automating CRM communication processes (Adobe Journey Optimizer)
Creating data visualizations (Looker Studio / Micro Strategy)
Participating in the development of tools and processes for customer communication management, including defining requirements for new functionalities
Integrating data sets from multiple sources
Ensuring high quality of processed and reported information

Qualifications

Bachelor's degree is mandatory
5+ years experience in the analysis and execution of CRM marketing campaigns, with an understanding of their specific characteristics
Interest in customer behavior analysis within the FMCG sector
Proficiency in Excel / Access
Knowledge of SQL (Big Query); experience with Google Cloud Platform (GCP) is an advantage
Knowledge of Adobe Journey Optimizer / Adobe Real-Time CDP is an advantage
Experience in preparing data visualizations using BI tools
Strong conceptual thinking and a creative, solution-oriented approach
Excellent analytical skills
Good command of English, allowing for effective daily communication within an international team
Willingness to continuously learn and develop new competencies

Additional Information

Participation in international projects across 21 countries
Exciting work in the dynamic environment of METRO, one of the leading global wholesale companies
Real opportunities for creative input and implementing your own ideas and solutions

Career development opportunities in various areas of modern retail operations
Friendly and informal working atmosphere