Site Reliability Engineer - Network Operations

Position: Site Reliability Engineer 3 - Network Operations
About Phone Pe Limited:

Headquartered in India, its flagship product, the Phone Pe digital payments app, was launched in Aug 2016. As of April 2025, Phone Pe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. Phone Pe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

Phone Pe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus App Store Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At Phone Pe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Phone Pe-rs solve complex problems and execute quickly;

often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

SRE::

Network Operations Engineer III

As a Network Operations Engineer III, you will be a senior member of our network operations team, responsible for overseeing the design, implementation, and optimization of our complex and mission-critical network infrastructure. This role requires a high level of expertise in networking technologies, a strategic mindset, and the ability to lead initiatives that enhance the overall performance, security, and scalability of our network.

Key Responsibilities:

Advanced Network Configuration:

Lead the design and implementation of high-availability, fault-tolerant data center network architectures.
Develop and implement strategies for the continuous improvement of network infrastructure.
Develop and review configuration templates which need to be used in bulk provisioning of network devices in a data center environment.

Network Strategy and Planning:

Contribute to the development of the organization's long-term network strategy.
Lead capacity planning initiatives, forecasting future network requirements, and recommending scalable solutions.
Review HLD and LLD diagrams as part of solution design requirements and review.

Emerging Technologies:

Stay abreast of industry trends and emerging technologies in networking.
Evaluate and recommend the adoption of new technologies to improve network efficiency and capabilities.

Mentorship and Leadership:

Provide mentorship and guidance to junior network operations engineers.
Lead and participate in knowledge-sharing sessions to enhance the team's overall skill set.

Incident Management and Resolution:

Lead the on-call engineer team and be the L3 escalation point for them for complex incidents and outages.
Develop and implement incident response procedures and playbooks.

Vendor Management:

Collaborate with vendors to evaluate and implement new technologies and solutions.
Manage relationships with key vendors to ensure optimal support and service.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
7+ years of experience in network operations or a related role.
In-depth knowledge of data center technologies and network routing protocols.
Expert-level knowledge of routing and switching technologies, and security principles.
Strong scripting and automation skills, with proficiency in languages like Python, Go, Shell, Ansible, Terraform or similar.
Proven experience in designing and implementing large-scale, enterprise-level networks.
Strong analytical and troubleshooting skills.
Excellent leadership and communication skills.
Industry certifications such as Cisco CCIE, Juniper JNCIE, or equivalent would be an added advantage.

Preferred

Skills:

Experience in…