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Job Description & How to Apply Below
Pune (WFH)
Shifts:
Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)
About Star Apps Studio
Star Apps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.
About
The Role
As a Customer Success Specialist, you'll be the voice and support behind our mission to simplify e-commerce success.
Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.
Key Responsibilities
Engage with Clients:
Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
Build Relationships:
Create meaningful connections, ensuring every merchant interaction is memorable.
Master Products:
Develop expertise in our products to offer confident and effective guidance.
Drive Value:
Identify opportunities to enhance customer experiences and boost sales.
Solve Problems:
Proactively resolve issues, building trust and satisfaction.
Advocate for Feedback:
Share customer insights with internal teams to fuel continuous improvement.
What We're Looking For
Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
Customer-Focused
Experience:
Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
Strategic Thinker:
Ability to anticipate customer needs and create value-driven interactions.
Quick Learner: A strong desire to learn about our products and the e-commerce landscape.
Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience.
Why Join Us
Competitive Pay:
Reflective of your contributions and impact.
Supportive Leadership:
Work with innovative leaders who encourage growth.
Career Development:
Opportunities for learning and professional advancement.
Recognition: A culture that celebrates hard work and creativity.
Inspiring Environment:
Be part of a team driving innovation in e-commerce.
What To Expect In The Hiring Process
Written Assignment:
Showcase your support and technical skills, and your approach to customer success.
Call with CS Head:
Gain insights into our vision and discuss how you can contribute.
Final Culture Fit & Salary Negotiation Round with the Founder.
Skills:
- SaaS, Shopify, HTML/CSS, Technical support, Troubleshooting and Customer Success
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