Manager - Cloud & Security Network Operations & Support

L2 Profile 5+ years of experience in IT Service management, (Incident Management, Vendor Management, Problem management, Change management) Minimum CCNA certified ideally CCNP certified or trained. FSCP certified/accredited at a minimum (Forescout Certified Courses) Hands on with configuring and deploying policy enforcement using Forescout NAC. In-depth knowledge of network security, threat detection, risk mitigation and in particular Network Access Control.

Strong understanding of ITIL practices. Hands on with managing/troubleshooting Cisco and other OEMs Network elements. Should have hand on experience on Forescout (Enterprise manager & appliances), Broadcom Spectrum(monitoring tool) Should have knowledge of all or some of the below tools to perform day to day job (Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira).

Incident & Change management including Triage/MIM(call b/w NAC L2+n/w teams)(1200/year) Advanced troubleshooting, remediate and go deep in diagnosing NAC issues and provide RCAs which includes server issues and NAC enforcements issues as well Support with new configuration deployments, policy enforcements, upgrades and migrations Switch profile migration Support KRI/KCA metric remediation and KRI/KCI enhancements(operations only, details on next slide) NAC Performance monitoring , manage NAC system health, account compliances, proactive alarms management, alarm or event management, switch error management, problem task management, managing all requests through JIRA, create documentation for all activities.

Manage NAC action thresholds - causes enforcement actions to be frozen/halted Add/remove/troubleshoot network elements to NAC ecosystem NAC policy audits, activation, remediation(requires SME) NAC Maintenance activities(details on next slides) Support the Bx teams doing automation for various NAC activities/monitoring Support to development activities such as enforcement, validation, testing, reports & data extraction. Perform enhancements/improvements to existing reporting, incident management process based on feedback from BX operations/engg.

After any development/automation signed-off by BX L3 N/w or Engg. the deployment & maintenance will be owned by L1/L2. L1/L2 needs to access Splunk, Essas, ISE, router, switch, JIRA, firewalls, Netrequest, Cyberark, Forescout, Spectrum, Service first, Dx Netops and other tools to monitor, troubleshoot, resolve and reporting the issues.