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Job Description & How to Apply Below
C onnecting clients to markets – and talent to opportunity.
With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, Stone
X Group is made up of four business segments that offer endless potential for progression and growth.
Payments : A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.
The Level 2 Support Team Member will provide advanced technical support for payment applications and SWIFT infrastructure. This role ensures smooth operations, timely resolution of incidents, and compliance with security and regulatory standards. The position requires strong troubleshooting skills, SWIFT expertise, and collaboration with cross-functional teams.
Responsibilities
Key Responsibilities
SWIFT Application Support
Manage and maintain SWIFT components (SAA, SAG, SNL, SWP, HSM, Alliance Connect).
Perform installations, upgrades, patching, and configuration changes.
Ensure compliance with SWIFT CSP and SIP guidelines.
Payment Application Support (XMH)
Handle L2 tickets, perform root cause analysis, and provide permanent fixes.
Monitor production environments, perform health checks, and support releases.
Troubleshoot secure communication channels (SFTP, IBM MQ, Kafka).
Handle the new client onboarding Projects
Incident & Problem Management
Participate in Severe-1 calls and provide RCA reports.
Collaborate with L1 and development teams for issue resolution.
Maintain documentation and knowledge base for recurring issues.
Technical Operations
Execute database queries (Postgres, Mongo
DB) for analysis.
Support UAT and production deployments.
Identify automation opportunities for operational efficiency.
Manage Swift mandatory and Security releases.
Required Skills
Strong knowledge of SWIFT message formats (MT103, MT202, MT9xx) and ISO
20022.
Expertise in SWIFTNet, File Act, and secure communication protocols.
Hands-on experience with IBM MQ, Kafka, and Linux administration.
Familiarity with sanctionsing tools (e.g., Firco Soft). screen
Good understanding of ITIL processes for incident and change management
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
3–4 years of experience in L2 support within banking or financial services.
Certifications in SWIFT or ITIL are a plus.
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