Service Developer

Position: Service Now Developer
Servicenow developer 7+ yrs Pune ( Hinjawadi) Immediate Joiner

NOTE
- • Individual contributor not team lead or manager

• Only developer not admin

Job Description:

The Service Now Developer will play a crucial role in the design, development, and implementation of Service Now applications and solutions that support the business needs of the organization. This position requires an individual with a strong technical background in Service Now, exceptional problem-solving skills, and a passion for delivering high-quality service management solutions.

Key Responsibilities:

• Design, develop, and customize Service Now applications and modules based on business requirements.

• Work closely with business process managers and other team members to collaborate on solutions involving Service Now functionality.

• Create and manage workflows, business rules, UI actions, UI policies, and other Service Now components.

• Implement and maintain Service Now integrations with other enterprise systems and applications such as Active Directory, Intune, HRIS, Jira, etc.

• Perform system administration tasks including system configurations, updates, and user management.

• Monitor and maintain the health, performance, and security of the Service Now platform.

• Collaborate with stakeholders to understand and translate business requirements into technical solutions.

• Provide technical support and troubleshooting for Service Now-related issues and inquiries.

• Work closely with the IT team to ensure seamless integration and alignment with other IT initiatives.

• Document system configurations, workflows, and other technical processes.

• Provide training and support to end-users and administrators on Service Now functionalities and best practices.

• Stay updated with the latest Service Now features, technologies, and best practices.

• Identify opportunities for process improvements and recommend solutions to enhance the Service Now platform.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• 7+ years experience developing functionality in Service Now.

• Proven experience as a Service Now Developer with a strong understanding of Service Now platform and modules.

• Experience in Service Now scripting and development including JavaScript, Angular

JS, and other related technologies.

• Experience with REST/SOAP web services and integrations.

• Strong knowledge of IT Service Management (ITSM) processes and frameworks.

• Excellent problem-solving and analytical skills.

• Strong communication skills, both written and verbal.

• Ability to work independently and collaboratively in a fast-paced environment.

• Service Now Certified Application Developer (CAD) or equivalent certification is highly desirable.

• ITIL certification is a plus. People Leadership

• Work closely with business analysts, project managers, and other stakeholders.

• Collaborate with cross-functional teams to deliver high-quality software.

• Coordinate delivery efforts across multiple teams and stakeholders including but not limited to business partners, Business Analysts, and Project Managers.

• Support knowledge sharing and documentation to uplift team capability. Experience & Personal Attributes Educational and Professional

Qualifications:

• Candidate should possess at least 4+ years of relevant experience and an Engineering degree / BS degree Personal Attributes:

• Experience in Financial Services industry

• Strong analytical, problem solving, and software architecture skills.

• Ability to work as part of a cross-cultural team

• Must be able to operate in a stressful, quality and deadline driven environment while maintaining strict attention to detail and the ability to prioritize issues appropriately while managing multiple assignments.
• Ability to take initiative and critically analyze processes and procedures.
• Continuous improvement focus, with the ability to identify risks and costs efficiencies, and operational improvements
• Strong presentation and communication skills with ability to communicate clearly and effectively at all levels
• Ability to effectively liaise with senior-level stakeholders to communicate issues, risks, and solutions
• Self-driven and motivated with a focus on operational efficiency and continuous improvement Benefits:
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work environment.
• Flexible working arrangements and work-life balance initiatives.
• Access to cutting-edge technology and tools.
• Employee recognition programs and team-building activities.