Senior Project Manager

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Senior Salesforce Project Manager, you will lead, orchestrate, and own the end-to-end delivery of complex, multi-cloud enterprise Salesforce implementations using Agile methodologies, SAFe frameworks, and modern, AI-enabled delivery practices. You will be directly accountable for delivery excellence across highly visible global accounts, program-level financial performance, strategic governance, and C-suite stakeholder alignment, operating with a mature business-owner, consultative, and customer-first mindset.

This role requires advanced strategic thinking, exceptional executive presence, and a proven track record of hands-on delivery leadership to turn around complex Salesforce programs, maximise project margins, mitigate systemic risks, and scale best-in-class delivery practices across the organisation.

What We Expect

AI-First Delivery & Agentic Productivity Strategy:
Champion and strategically scale the adoption of authorized AI technologies and prompt engineering across your delivery teams. Actively utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation, eliminate operational friction and compress overall project delivery timelines.
Performance Evaluation & ROI: 'Collaborate with customers develop evaluation frameworks to measure AI performance for their specific use cases.'
Enterprise Delivery & P&L Governance:
Plan, direct, and oversee the complete enterprise Salesforce delivery lifecycle. Own financial performance at the program level—managing macro-scope, multi-track timelines, systemic risks, and cross-project dependencies while driving high-quality business outcomes and aggressively protecting Sold vs. Delivered margins.
Scale Agile & Delivery Leadership:
Champion and institutionalize Agile delivery architectures using Scrum, Lean, and SAFe frameworks. Drive multi-track sprint execution, rigorous backlog prioritization, predictive flow metrics, and foster high-performing, self-organizing, cross-functional global delivery squads.
Strategic Planning & Portfolio Roadmap Management:
Architect and govern integrated portfolio plans and long-term delivery roadmaps. Ensure transparent, data-driven progress reporting, proactive macro-risk visibility, and complex technical dependency management across the global engagement lifecycle.
C-Suite & Executive Stakeholder Management:
Serve as trusted advisor to senior leaders. Drive alignment across global organizations through executive communication, steering committees, and proactive escalation management.
Quality Governance & Institutional Excellence:
Design and enforce delivery governance, engineering standards, and quality benchmarks. Implement quality checkpoints to ensure compliance and continuous improvement.
Strategic Resource & Capital Optimization:
Orchestrate and optimize multi-shore resource demand planning, manage complex program budgets, accurate forecasts, and financial reconciliation while engineering mitigation strategies for structural delivery risks.
Global Synchronisation & Timezone Flexibility:
Maintain the structural timezone flexibility required to ensure seamless synchronisation, seamless governance, and executive support across global delivery regions (AMER/EMEA/APAC).

Requirements

Must Have :

15+ years of total experience in the IT…