Unit Manager - AI Unit​/Senior Unit Manager - AI Unit

Location Name:  Pune Corporate Office - Mantri

Job Purpose

We're looking for a UX Designer who thinks in systems, leads with empathy, and delivers with precision. This is not a 'make it look good' role. You will own the entire design lifecycle — from decoding complex business requirements through Design Thinking, to shipping clean, intuitive interfaces that users across our products and brand website actually want to use.

You will be the design authority and coordination backbone of the product organisation — building and governing the design system, driving Figma-based design delivery across our full product suite, and owning the critical transition from UX to Engineering so that what gets built is exactly what was designed. You will use AI tools pragmatically to move faster and explore smarter — but always with human-led design thinking at the core.

Your success is measured by user outcomes, design system adoption, and the fidelity of what ships — not by the number of screens you create.

Duties And Responsibilities

A- Minimum required Accountabilities for this role

Users can navigate, complete tasks, and achieve goals without friction or confusion across all our products
The design system is built, governed, and enforced — not just documented and forgotten
Every product interface is consistent, accessible, and aligned with brand guidelines
Design decisions are grounded in user research and usability evidence, not assumptions

B- Additional Accountabilities Pertaining To

The Role

(I) Design System — Build & Governance

Build the organisation's design system from the ground up, including component libraries, design tokens, typography scales, colour palettes, spacing systems, and iconography
Own absolute governance of the design system — define contribution standards, enforce usage across all products, and evolve the system as products scale
Maintain living Figma component libraries that are version-controlled, documented, and accessible to all teams
Conduct periodic design system audits to identify inconsistencies, deprecated components, and opportunities for consolidation

(II) UX for Our Products

Lead end-to-end UX design across our full product suite — from information architecture and user flows through wireframes, prototypes, and high-fidelity Figma screens
Leverage AI-assisted design tools (such as Figma AI, Galileo, or equivalent) to accelerate wire framing, generate UI variants, and explore layout options — using AI as a creative accelerator, not a replacement for design judgement
Decode complex SaaS workflows using the Design Thinking framework and translate them into simple, easy-to-follow experiences for both technical and non-technical users
Ensure UX consistency and brand alignment across all products and the brand website, adapting interaction patterns to each product's unique use case and user base
Own design handoff to Engineering — create detailed Figma specs, annotate interactions, and be present during dev QA to protect design fidelity

(III) Cross-Functional Collaboration & Design Leadership

Collaborate with Product, Engineering, Marketing, Service, and Business teams to define user journeys, prioritise UX improvements, and align on design direction
Serve as the functional UX authority within the organisation — guiding stakeholders on design thinking principles, UI standards, and accessibility best practices
Drive design critiques and reviews, creating a culture of structured feedback and evidence-based decision-making
Ensure all designs meet WCAG accessibility guidelines and modern UI/UX standards

(IV) Design-to-Development Coordination

Act as the UX-to-Engineering bridge — owning the transition of design assets from Figma to development, ensuring nothing is lost in translation between intent and implementation
Maintain a design delivery tracker that maps each design milestone to the product roadmap, sprint cycles, and engineering timelines — flagging blockers early and keeping|stakeholders aligned
Define and enforce a design handoff protocol — including component annotations, interaction specifications, edge case documentation, and asset exports — so developers never have to guess
Conduct design QA…