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Job Description & How to Apply Below
Key Responsibilities Provide first- and second-level support for desktops, laptops, mobile devices, printers, and other IT assets
Respond to user queries via ticketing system, phone, email, and in-person; resolve or escalate issues as needed
Install, configure, and maintain Windows, macOS, and Linux operating systems and supported applications
Manage user accounts, permissions, and access rights in Azure Active Directory, Microsoft 365, or Google Workspace
Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, DNS, etc.)
Support collaboration tools (Zoom, Microsoft Teams, Google Meet, etc.)
Maintain and deploy system images using tools such as SCCM, Intune, JAMF, or equivalent
Monitor hardware and software inventory; assist in lifecycle management of IT assets
Follow ITIL or internal procedures for incident, change, and problem management
Document support processes, issue resolutions, and knowledge base articles
Participate in IT projects and support office moves, upgrades, or migrations
Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs
Identify opportunities for automation, optimization, or standardization across the IT environment
Education & Experience Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
2+ years of experience in desktop support, help desk, or IT technician roles
Technical Skills Proficiency in Windows 10/11, macOS, and Microsoft Office Suite
Working knowledge of Active Directory, Group Policy, and remote management tools
Familiarity with endpoint protection, patching, and basic cybersecurity principles
Basic scripting (Power Shell, Bash, etc.) is a plus
IT certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL are advantageous
Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required
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