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Job Description & How to Apply Below
Customer Success Implementation: You will have to provide technical solutions to customer challenges and lead complex implementations involving Avalara products, including ERP, POS, and eCommerce platforms.
Leadership Best Practices: You will guide customers through best practices, fostering a culture of excellence and zero defects.
Cross-Functional Collaboration:
You will have to work with Product Management, Sales, and Customer Success to streamline onboarding and develop implementation strategies.
Technical Oversight: You will assist with testing plans, technical architecture reviews, and ERP integration to meet GoLive requirements.
Continuous Improvement: You will support internal initiatives to drive Avalaras mission forward.
Skills
Qualifications:
You should have experience in managing tech-based product implementations focused on customer satisfaction and profitability.
You should have strong technical and analytical skills, including code review and adherence to standards.
You should have experience in accounting, tax processes, and ERP/eCommerce solutions.
You should have strong leadership and problem-solving skills.
You should possess an ability to manage multiple priorities in a fast-paced environment.
Flexibility to work night shifts on a rotational basis.
What You ll Need to be Successful
Education- BE, MCA, MCS, Graduate with 10+ years of experience.
Strong knowledge of ERPs, Web Services, and APIs
Experience with IIS (Internet Information Services) for webserver connections and configurations
Experience with application/ERP configuration
Familiar with automating GL processes using UI Path
Experience with applications like Financial Force, Gong, and other related technologies
Good-to-Have:
Strong understanding of accounting and tax processes
SaaS implementation experience
Knowledge of Sales and Use Tax, including VAT and GST
Hands-on experience with source control (Git Hub), JIRA (bug tracking), Salesforce, Gainsight
Ability to install and configure ERPs
Experience with multiple ERP and e-commerce solutions, especially in sales order/invoicing processes
Position Requirements
10+ Years
work experience
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