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Job Description & How to Apply Below
Execute routine maintenance tasks and system housekeeping activities
Work assigned support tickets through Service Now to resolution within defined SLO time frames
Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
Maintain detailed ticket documentation and resolution records Provide root cause analysis for recurring issues Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities Participate in regular status meetings and project reviews
Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status Maintain comprehensive system documentation and configuration records
Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains
Description
Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.
Execute routine maintenance tasks and system housekeeping activities
Work assigned support tickets through Service Now to resolution within defined SLO time frames
Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
Maintain detailed ticket documentation and resolution records Provide root cause analysis for recurring issues Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities Participate in regular status meetings and project reviews
Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status Maintain comprehensive system documentation and configuration records
Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains
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