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Job Description & How to Apply Below
Contribute to the regular support, solution design, configuration, integration, testing, training, knowledge-transfer activities, and post-production support requirements.
Guide the team with best business practices of the functionalities of Oracle HRMS solutions.
Execute a variety of tasks in support of acquisition migrations.
Collaborate with and/or escalate incidents to functional developers/technical analysts when resolution through front-end does not appear evident.
Identify opportunities to reduce or prevent incidents occurring such as educating/training end-users, or functional/technical changes.
Log service requests with vendors and coordinate diagnostics, requested actions, and perform testing.
Plan, prepare and execute functional and system testing, assist in issue resolution; and develop test cases as required.
Consult business and system analysts on end-user system practices.
Adhere to Stantec s Solution Delivery Framework, Incident Management, and Change Management procedures.
Qualifications:
Strong customer service orientation.
Strong verbal and written communication skills with a professional demeanor.
Strong interpersonal, organizational, time management, problem solving, and analytical skills.
Understanding of end-user system practices and processes for a particular business domain.
Strong system troubleshooting skills.
Understanding of ITIL (IT Infrastructure Library) practices.
Highly self-motivated and directed.
Keen attention to detail.
Experience working in a team-oriented, collaborative environment.
Limited off hours work required to support period close, year end and systems change activities.
Demonstrated proficiency with the following:
SQL / PLSQL
Microsoft Office Suite
Atlassian Suite experience is an asset.
Understanding internal system flows for a particular application domain.
.
Education and Experience:
College or higher education and 5 or more years equivalent work experience in a relevant business domain.
Experience with SQL/PL-SQL
Experience with Oracle HRMS.
Good understanding of HR and Payroll principles, concepts, and processes.
Experience with any of the multiple functional areas in Oracle HCM space (HRMS, Finance, Payroll, Talent, Performance, Compensation, Learning Management)
Oracle HRMS, Payroll, Timecards full-cycle implementation experience is an asset.
Understanding of the functional configuration and system flows that underpin an application to deliver functionality.
Off-hours work required to support end users.
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