Custom Documentation Specialist

Employment Type

:
Full Time
Location :
Remote
Experience :
Technical Documentation, Process Documentation, Knowledge Management, or Domain Documentation Roles

Company Description   (Visit  to learn more)

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Custom Documentation Specialist (SME) to bring deep expertise in domain-specific documentation, create structured knowledge assets, and support solution alignment across Scry AI's offerings. This role is critical in ensuring that complex business processes and workflows are accurately captured, documented, and translated into scalable systems.

Role Overview

As a Custom Documentation Specialist (SME) at Scry AI, you will act as a domain expert responsible for creating, structuring, and validating documentation tailored to specific industries and client use cases. You will work closely with product, engineering, and client teams to ensure documentation reflects real-world workflows and supports implementation and adoption.

This role is ideal for someone with strong documentation expertise who can bridge domain knowledge with technology in a fast-paced environment.

Key Responsibilities

Domain Documentation & Knowledge Capture

Create detailed documentation of business processes, workflows, and domain-specific requirements
Translate complex operational procedures into structured, clear documentation
Ensure accuracy and completeness of domain knowledge assets

Solution Alignment & Product Support

Collaborate with product and engineering teams to align documentation with system workflows
Provide inputs for automation logic, validation rules, and structured data models
Ensure documentation supports implementation and system usability

Customization & Client-Specific Documentation

Develop tailored documentation based on client requirements and industry needs
Capture edge cases, exceptions, and variations in workflows
Support onboarding and implementation with relevant documentation

Quality, Governance & Standardization

Establish documentation standards, templates, and best practices
Ensure consistency, version control, and audit readiness
Continuously improve documentation frameworks and processes

Collaboration & Knowledge Sharing

Work closely with cross-functional teams including sales, product, and delivery
Support internal enablement by creating knowledge repositories
Provide guidance on documentation practices and domain clarity

Required Qualifications and Skills

Strong experience in technical or process documentation roles
Ability to understand and document complex workflows and systems
Excellent writing, structuring, and analytical skills
Experience working with domain-specific or enterprise documentation
Strong attention to detail and accuracy
Ability to collaborate with technical and business teams

Our Ideal Candidate

Is a domain expert in documentation and knowledge structuring
Can translate complex workflows into clear, usable documentation
Is proactive in improving documentation quality and standards
Works effectively with cross-functional teams
Thrives in a fast-paced, process-driven environment
Is interested in AI, enterprise technology, and knowledge systems

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