Technical Support Associate

Job description   

What Youll Do
Provide support for Laptops, printers, and basic MS teams phone support.
Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools.
Technical Support tools / OS Imaging: VNC, VPN / SCCM
Handling MS teams telephony related issues
Troubleshooting domain connectivity and outlook related issues
Mac Book configuration, support.
Support for mobile devices - android and iOS, proficiency in MDM tool
Installing and support for printers, VC equipments, zoom equipments, board room setup.
Web conferencing applications support zoom, skype, Web Ex, MS Teams
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Level 1 troubleshooting for LAN, wireless connectivity.
Supporting the roll-out of new applications and softwares.
Setting up new user accounts and profiles and dealing with password issues.
Handling File server and file share access and related issues.
Troubleshooting ZS Application related issues.
Provide support for data center maintenance activity.
Monitoring email alerts and work with other teams to solve the problems.
Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipments inventories.
Rapidly establishing a good working relationship with users, vendors, and other professionals.
Flexible with work timings and shifts.
Travel as needed by projects.

What Youll Bring
BS/BE with record of high academic achievement.
A+ certification or Microsoft Certified Systems Administrator
Eagerness to contribute in a team-oriented environment
Ability to work methodically and analytically in a quantitative problem-solving environment.
Excellent leadership, communication, and organizational skills
Strong customer service skills
Role:
Network (Support) Engineer

Industry Type:

Analytics / KPO / Research
Department:
Engineering - Hardware & Networks

Employment Type:

Full Time, Permanent
Role Category:  IT Network
Education
UG:  Any Graduate
PG:  Any Postgraduate
Key Skills
Skills highlighted with '' are preferred keyskills
Technical Support
VPN  LAN  VNC  wireless  SCCM