Job Description & How to Apply Below
Assist our clients and client teams in questions about the functionality and configuration ofour Saa Sapplications
Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issue resolution
Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff
Troubleshoot software related problems over the phone andremotely
Escalate issues to Operations and Development teams with reproducible test cases that replicate the problem
Identify the probable source of the problem, whether that is a software application componentor a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and external teams.
What youll bring:
3-6 years of experience developing / supporting Microsoft .NET web based applications and Windowsservers
Bachelor's Degree in CS, EE, or related discipline with high academic achievement
Experience in troubleshooting various forms of software problems from the server to the client browser
Ability to work methodically and analytically in a quantitative problem-solvingenvironment
Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone andemail.
Eagerness to contribute in a team-oriented environment.
Working knowledge of Web applications.
Working knowledge of Databases like Microsoft SQL Server, Postgre
SQL, Oracle, etc.
Working knowledge of Web servers like IIS, Weblogic etc.
Experience working with XML, JSON, Python, Power Shell aplus
Role:
Data Platform Engineer
Industry Type:
Analytics / KPO / Research
Department:
Engineering - Software & QA
Employment Type:
Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: CS in Any Specialization
Key Skills
Skills highlighted with '' are preferred keyskills
Platform Engineering
Power Shell XML Microsoft SQL Server Postgre
SQL JSON Oracle Python
Position Requirements
10+ Years
work experience
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